Comm/Neighborhood Library Mgr

Community/Neighborhood Library Manager

Charlotte Mecklenburg Library - Cornelius

"Follow your calling, Find your career"

Please apply by 6/26/24

Salary Range $69,897.01 - $87,371.26

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville - all located in Mecklenburg County.

Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Location:

21105 Catawba Ave. Cornelius, NC 28031

Position Summary:

The Community/Neighborhood Library Manager is responsible for the daily operations of a branch including supervising, training, scheduling staff, providing information and services, and modeling customer service.

Essential Functions:

Serve as a liaison between the library and their branch community by reaching out to area organizations, providing outreach services, and promoting the library and its services

Ensure the branch follows library vision, mission, and strategies

Ensure the branch is an essential component of the community

Resolve escalated customer issues

Responsible for ensuring issues with facilities, technology, and security are reported timely and appropriately

Work collaboratively with peer library managers

Train library staff in library methods and procedures

Maintain a variety of library records and statistics

Minimum Qualifications:

Experience: Minimum of five years of varied and increasing library and leadership experience.

Education: Master's degree in Library Science from an ALA-accredited institution.

Licenses and Certifications:

NC Public Library certification required or must be obtained within 12 months of hire

Knowledge, Skills and Abilities:

Knowledge of

Library science

Circulation services and procedures

Reference interview process

Budgeting principles

Skills:

Excellent verbal, grammatical, and written communication skills

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Supervisory and leadership skills

Researching industry trends, solutions, and best practices

Working with a diverse population

Abilities:

Decision-Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences

Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships

Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs

Continuous Learning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Computer Skills:

Excellent command of various computer applications including Microsoft Office Suite

Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email

Work Environment:

Works in an office setting with moderate noise

Selection:

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request.

Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.