Commission Inquiry Coordinator

Scansource, Inc. Southbury , CT 06488

Posted 2 months ago

Intelisys, an Entrepreneur Magazine winner of the "Best Entrepreneurial Companies in America Award", located in the North Bay, is looking for a Commission Inquiry Coordinator focusing on our Partners that can hit the ground running in a fun, competitive, fast-paced environment with room to grow and expand.

SUMMARY:

The Commissions Inquiry Coordinator is responsible for the research and resolution of all levels of Commission Inquiries. Demonstration of knowledge of all supplier processes. Communication with both Partners & Suppliers in regards to inquiry status and resolution. Responsible for training of Commission Inquiry Team. Coordinates distribution of workload and handles Platinum Partners. Coordinates team processes and requirements.

ESSENTIAL FUNCTIONS: Includes the following:

  • Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue

  • Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved

  • Assists Commission Inquiry Specialist with pre-escalated inquiries

  • Coordinates and trains Commission Inquiry Team, as well as coordinates day to day operations of the Team

  • Leading in the distribution of workload to ensure that critical deadlines are met and resources are utilized effectively and efficiently in daily operations

  • Handles Escalated Inquiries, Advance Commission Requests Process, and Proactive Inquiries

  • Attends job related training, as well as, seminars that would enhance job performance

  • Performs other assigned tasks as required

  • Knowledge of products

  • QC of Inquiries

  • Excellent organizational and time management skills in a fast paced environment

  • Proficiency in working in fast-paced, complex, dynamic, multi-cultural business environment

  • Back-up to Commission Inquiry Specialist and Commission Inquiry Supervisor

Supervisory Responsibilities:None

Key Working Relationships: Partners, Suppliers, Internal Colleagues, Supervisor and Managers.

EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS:

The preferred qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

  • Customer service experience required

  • Positive attitude regardless of situation

  • Email and Office etiquette required

  • Knowledge of Microsoft Office Applications and any ERM Software

  • Excellent communication skills

  • Telecommunications experience a plus

  • Ability to motivate and coordinate staff

ScanSource, Inc. is an Equal Opportunity Employer

EOE/M/F

CCPA Applicant Notice

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Commission Inquiry Coordinator

Scansource, Inc.