Intelisys, an Entrepreneur Magazine winner of the "Best Entrepreneurial Companies in America Award", located in the North Bay, is looking for a Commission Inquiry Coordinator focusing on our Partners that can hit the ground running in a fun, competitive, fast-paced environment with room to grow and expand.
The Commissions Inquiry Coordinator is responsible for the research and resolution of all levels of Commission Inquiries. Demonstration of knowledge of all supplier processes. Communication with both Partners & Suppliers in regards to inquiry status and resolution. Responsible for training of Commission Inquiry Team. Coordinates distribution of workload and handles Platinum Partners. Coordinates team processes and requirements.
ESSENTIAL FUNCTIONS: Includes the following:
Receives commission inquiries from Partners via different forms of communication (email, phone, web inquiry, etc) and logs them into the issue-tracking database for tracking actions necessary to resolve issue
Performs all necessary research to resolve each commission inquiry. This includes checking current & previous supplier commission reports, various internal databases, supplier portals, contacting the Supplier involved
Assists Commission Inquiry Specialist with pre-escalated inquiries
Coordinates and trains Commission Inquiry Team, as well as coordinates day to day operations of the Team
Leading in the distribution of workload to ensure that critical deadlines are met and resources are utilized effectively and efficiently in daily operations
Handles Escalated Inquiries, Advance Commission Requests Process, and Proactive Inquiries
Attends job related training, as well as, seminars that would enhance job performance
Performs other assigned tasks as required
Knowledge of products
QC of Inquiries
Excellent organizational and time management skills in a fast paced environment
Proficiency in working in fast-paced, complex, dynamic, multi-cultural business environment
Back-up to Commission Inquiry Specialist and Commission Inquiry Supervisor
Key Working Relationships: Partners, Suppliers, Internal Colleagues, Supervisor and Managers.
EDUCATION / EXPERIENCE & OTHER PREFERRED QUALIFICATIONS:
The preferred qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.
Customer service experience required
Positive attitude regardless of situation
Email and Office etiquette required
Knowledge of Microsoft Office Applications and any ERM Software
Excellent communication skills
Telecommunications experience a plus
Ability to motivate and coordinate staff
ScanSource, Inc. is an Equal Opportunity Employer
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