Job Title: Commissary Manager (Non Exempt)
Department: On-site Commissary
Reports To: KCN Management
FLSA status: Non-Exempt
GENERAL PURPOSE OF THE JOB:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage and account for aspects of on-site delivery.
Manage assigned aspects of supervising, training, scheduling and disciplining commissary staff. (if applicable)
Ensure all employees know and follow all rules, regulations, policies, and procedures of the correctional facility. (if applicable)
Ensure commissary menus and order forms are distributed to our customers in accordance with the approved schedule.
Collect and process completed order forms.
Resolve and respond to all inmate grievances within 48 hours of receipt.
Ensure all undelivered product is returned back to the distribution center.
Advise KCN Manager of any changes to the approved schedule.
Maintain an open relationship and act as a liaison with Department of Corrections and Keefe Commissary Network.
Attend weekly, monthly, quarterly Department of Corrections staff meetings at the correctional site as required.
Submit weekly time sheets for submission to payroll and maintain attendance calendars and employee files for on-site staff.
Perform required Employee Performance reviews for commissary staff. (if applicable)
Maintain all KCN areas/equipment/products in a neat, clean, and orderly manner and maintain American Correctional Association & American Jail Association standards/guidelines when applicable
Attend required annual on-site security classes and remain current in required certifications.
Ensure all employees follow the policies and procedures outlined in the Personnel Policies and Benefits Summary and the KCN Best Business Practices Guide.
Complete miscellaneous duties assigned by KCN Management
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS:
OTHER SKILLS AND ABILITIES:
Must be a self-starter who can work well with people at all levels.
Requires supervisory skills: a demonstrated ability to lead people and get results through others.
Ability to work in a correctional environment
Excellent oral and written communication skills.
Ability to define problems and resolve them quickly.
Ability to work well with ever changing priorities and situations.
Excellent organizational skills
Ability to work independently or within a team
Familiarity with computers (including Microsoft Office programs)
Must qualify for and maintain correctional facility security clearance
Must pass drug screening test
Must pass background check, credit check and MVR check
While performing the duties of this job, the employee must often talk or hear, is regularly required to stand, walk, sit, use hands and reach with hands and arms and occasionally climb or balance, stoop, kneel, crouch, or crawl. The employee must regularly lift up to 25 lbs. and occasionally lift up to 50 pounds.
The employee will occasionally be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Keefe Group, through its affiliates Keefe Supply Company, Keefe Commissary Network (KCN) and Access Securepak, is the nation's leading supplier of food, personal care products, electronics and clothing to the correctional commissary market. An industry leader since 1975, Keefe has pioneered the evolution of products and packaging to fit the unique requirements of commissaries nationwide.