Commercial Support Service Banker 3

US Bank Portland , OR 97228

Posted 1 week ago

Provide support to all internal business line partners regarding Commercial & Corporate Banking (CCB) operations, policies and procedures, products, education and training.

  • Provide information to employees on treasury management products, commercial loans, commercial checking accounts and other bank products and services

  • Investigate, analyze and interpret research media both on-line and archival to evaluate the caller's needs; direct them to information, explaining procedures and assisting in problem resolutions.

  • Take ownership, track and escalate operational problems discovered in DDA, treasury management products or loan.

  • Act as a liaison with the Treasury Management Product Manager, technical specialist and other US Bank departments to provide information appropriate to the caller's business line.

  • Maintain appropriate technical understanding of bank systems. Regularly attend training to support/expend knowledge base. Share knowledge with colleagues.

  • Research, write and/or update procedures in the Commercial Customer Service (CCS) Online Reference Database and CCB Policies and procedures.

Basic Qualifications

  • Associate's degree, or equivalent work experience

  • Three to five years of experience in financial services industry

Preferred Skills/Experience

  • Verbal, written, and interpersonal communication skills

  • Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

  • Telephone skills including listening and demonstrating courtesy, empathy, and accuracy

  • Thorough knowledge of all relevant operational processes and procedures and company products and services

  • Proficient in and able to navigate all relevant computer systems in order to pull reports, provide walk-throughs, troubleshoot technical issues, etc.

  • Strong analytical and problem-solving skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Is accessible to employees during scheduled working hours.

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Commercial Support Service Banker 3

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