Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Commercial Support Service Banker 3

Expired Job

US Bank Portland , OR 97228

Posted 2 months ago

Provide support to all internal business line partners regarding Commercial & Corporate Banking (CCB) operations, policies and procedures, products, education and training.

  • Provide information to employees on treasury management products, commercial loans, commercial checking accounts and other bank products and services

  • Investigate, analyze and interpret research media both on-line and archival to evaluate the caller's needs; direct them to information, explaining procedures and assisting in problem resolutions.

  • Take ownership, track and escalate operational problems discovered in DDA, treasury management products or loan.

  • Act as a liaison with the Treasury Management Product Manager, technical specialist and other US Bank departments to provide information appropriate to the caller's business line.

  • Maintain appropriate technical understanding of bank systems. Regularly attend training to support/expend knowledge base. Share knowledge with colleagues.

  • Research, write and/or update procedures in the Commercial Customer Service (CCS) Online Reference Database and CCB Policies and procedures.

Basic Qualifications

  • Associate's degree, or equivalent work experience

  • Three to five years of experience in financial services industry

Preferred Skills/Experience

  • Verbal, written, and interpersonal communication skills

  • Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries

  • Telephone skills including listening and demonstrating courtesy, empathy, and accuracy

  • Thorough knowledge of all relevant operational processes and procedures and company products and services

  • Proficient in and able to navigate all relevant computer systems in order to pull reports, provide walk-throughs, troubleshoot technical issues, etc.

  • Strong analytical and problem-solving skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Is accessible to employees during scheduled working hours.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Manager Commercial Customer Support

US Bank

Posted 3 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Manages and coordinates the operational activities for assigned functional areas/regions. Ensures quality service and effective operations support for all of the assigned internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the review and recommendation of operational systems and procedures affecting assigned units, coordinating system conversions from an operations perspective. Ensures that assigned operations area is adequately staffed and that all personnel are trained. Reviews and recommends new methods and procedures to make daily operations in assigned area more efficient. participated in the development and enhancement and/or training procedures and programs. Implements and monitors tracking and performance monitoring mechanisms. May develop, monitor and track business performance against goals. Provides reports to keep leadership informed of operations activities; make formal presentations to leadership as required. Ensures sales, credit quality, risk, quality control and customer service goals are met. Basic Qualifications * Bachelor's degree, or equivalent work experience * 10 or more years of operations experience in the financial services industry * Five or more years of supervisory/management experience Preferred Skills/Experience * Superior knowledge of operation functions, systems, policies and procedures for the assigned area * In-depth understanding and practical application of applicable laws and regulations * Thorough knowledge of Commercial & Corporate Banking * In depth knowledge of Treasury Management products and services * Excellent organizational, managerial and project management skills * Well-developed customer relations skills * Excellent interpersonal, verbal and written communication skills * Ability to manage multiple tasks/projects and deadlines simultaneously * Thorough knowledge of banking operations and human resources US Bank Portland OR

Commercial Support Service Banker 3

Expired Job

US Bank