US Bank Portland , OR 97228
Provide support to all internal business line partners regarding Commercial & Corporate Banking (CCB) operations, policies and procedures, products, education and training.
Provide information to employees on treasury management products, commercial loans, commercial checking accounts and other bank products and services
Investigate, analyze and interpret research media both on-line and archival to evaluate the caller's needs; direct them to information, explaining procedures and assisting in problem resolutions.
Take ownership, track and escalate operational problems discovered in DDA, treasury management products or loan.
Act as a liaison with the Treasury Management Product Manager, technical specialist and other US Bank departments to provide information appropriate to the caller's business line.
Maintain appropriate technical understanding of bank systems. Regularly attend training to support/expend knowledge base. Share knowledge with colleagues.
Research, write and/or update procedures in the Commercial Customer Service (CCS) Online Reference Database and CCB Policies and procedures.
Associate's degree, or equivalent work experience
Three to five years of experience in financial services industry
Verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, provide walk-throughs, troubleshoot technical issues, etc.
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Is accessible to employees during scheduled working hours.