Commercial Service Team Manager

ADT Security Services, Inc Tempe , AZ 85280

Posted 2 months ago

Position Summary:

This position is responsible for planning, implementing and managing the activities of the Commercial Service work force for a designated district. Key liaison between District service work force and Corporate Operations. Plans, implements and manages the activities of the service team work force and ensures familiarity and training of product skills.

Duties and Responsibilities:

  • Tracks and records daily/monthly/quarterly commercial service activity to include individual service technicians' efforts and results.

  • Establishes, maintains and coordinates a high level of quality and timely service and monitoring go-backs to customers for maximum retention.

  • Serves as the primary contact for the district service work force to provide input and feedback related to Corporate Operations.

  • Assists high volume and small business sales force by developing low service costs and suggesting proper and varied applications of systems to service customers

  • Conducts meetings monthly. Communicates current service tech policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.

  • Develops and maintains an effective high volume work force through recruiting, hiring, training, motivating and coaching techniques.

  • Key interactions with General Manager, Regional Operations Manager and sales organization.

Minimum Education and Experience

Requirements:
  • Four-year degree or equivalent related experience
  • 5 to 7 years' progressive management experience high volume, high impact operation.

Additional Skills and Certifications:

  • Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.

  • Ability to think and act strategically

  • Attention to detail

As of April 2017, Protection 1 merged with ADT to become the leading company in the electronic security industry. As we progress through our integration, you will see collateral, building signs and apparel from both companies, but please know: we are on our way to becoming a completely unified ADT and while that happens, we are better together.


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Commercial Service Team Manager

ADT Security Services, Inc