Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Commercial Service Representative (41219)

Expired Job

Georgia World Congress Center Atlanta , GA 30301

Posted 3 months ago

Commercial Service Representative Georgia World Congress Center Authority

At the Georgia World Congress Center Authority (GWCCA), we are committed to creating a consistently compelling experience for every guest who walks onto our campus. It's what sets us apart and what fuels our vision to be the No.1 convention, sports, and entertainment destination in the world.

Our team members, regardless of role or responsibility, are dedicated to bringing this commitment to life every day. If you're results-oriented, passionate about customer service, believe in teamwork, and possess an unwavering commitment to quality, then a career at GWCCA could be your calling. Are you ready to begin your Authority Life journey?

The Georgia World Congress Center is currently seeking a Part Time Commercial Service Representative to join our team. The Commercial Service Representative shall be responsible for the processing of exhibitor service orders, collection of monies, ongoing audits of orders/monies, communication and interaction with customers and staff whom are providing services. This position is critical to maintaining the highest reputation for customer services known in the industry. Additionally they shall perform routine clerical, accounting, office and other duties as assigned. Good communication, strong organizational skills and the ability to work effectively with other team members is of utmost importance.

Successful employees at the Georgia World Congress Center Authority embody our four core values- to be one, to be honest, to be stewards, to be dynamic and share our vision to be the #1 convention, sports, and entertainment destination in the world.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Process exhibitor service orders, collect monies, audit orders/monies, communicate and interact with customers and staff to provide the highest level of customer services as deemed possible.

  • Process payment audits as required.

  • Create and maintain files as required.

  • Prepare Event Work Orders as required.

  • Assist with compilation of labor reports and event histories as directed.

  • Maintain a professional image, which represents the philosophy of the Georgia World Congress Center with emphasis upon providing the highest level of customer service as deemed acceptable.

  • Staff switchboard as directed.

  • Position requires working an irregular schedule and work assignments in order to effectively perform the duties and responsibilities of this position.

  • Position requires the performance of work assignments, which may not be directly related to job specifications.

KNOWLEDGE, SKILLS, and ABILITIES

  • Ability to prioritize tasks & to manage workload using own initiative

  • Ability to multi-task & work under pressure with limited resources

  • High degree of integrity and compliance

  • Ability to build and maintain customer focused relationships with internal and external customers

  • Thoroughness in task approach, follow-up & completion;

  • Excellent computer skills

  • Self-awareness

  • Assess, weigh and manage risk in the face of uncertainty

  • Ability to demonstrate an aptitude for developing sales principles and techniques

  • Ability to communicate effectively and to handle multiple tasks simultaneously.

EDUCATION AND/OR EXPERIENCE

  • Minimum high school education or General education (GED)

  • A minimum of two (2) years experience in an accounting or customer service related position

  • Experience may serve as a substitute for education based on two (2) years' experience for one (1) year of experience

To learn more about our culture and campus, visit us at www.gwcca.org.

The Authority is an Equal Opportunity Employer, and as such does not discriminate in hiring, promotions, or on terms or conditions of employment because of race, creed, color, sex, age, national origin, ancestry, marital status, eligibility for military service, disability, or for any other illegal purpose.

Qualifications


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Representative (Atlanta GA)

Abbott Laboratories

Posted 2 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship. JOB DESCRIPTION: Primary Function The Automation Support Professional is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Main Responsibilities * Provides technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs. * Performs proactive service support activities to maintain system performance. Applies standard troubleshooting tools or concepts to identify the real issue and its root cause. * Determines level of urgency of service support requests; develops recommendations and implement solutions that reflect customer and Abbott business need. * Record accurate and timely documentation of customer complaints and the action taken to resolve the concern. * Plan and prioritize customer visits and activities to do in each account. * Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays. * Coordinate order; delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly. * Responsible for Service Contract Sales at assigned accounts. * Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews. * Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Accountability / Scope / Budget Accountable for customer satisfaction; loyalty and value expansion revenue in assigned accounts. Makes decision on parts utilization within pre-approved budget range for the role. Parts utilization decisions outside of pre-approved budget range require management approval. Accountable for on-hand trunk inventory accuracy. Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns Minimum Education & Experience 2 years of relevant experience with instrumentation utilized in a laboratory environment 2 years of experience interfacing with customers. JOB FAMILY:Support Services DIVISION: LOCATION:United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Yes, 75 % of the Time MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf Abbott Laboratories Atlanta GA

Commercial Service Representative (41219)

Expired Job

Georgia World Congress Center