Commercial Service Coordinator

Baker Roofing Raleigh , NC 27611

Posted 2 months ago

Duties and Responsibilities

  • Manage incoming service calls and qualify, prioritize appropriate steps to ensure 100% customer satisfaction.

  • Communicate with customers as it relates to job function scheduling, scope of work specifics, invoicing issues, etc.

  • Process time sheets and truck GPS reports.

  • Process work order photos.

  • Set up work orders.

  • Prepare documentation for billing.

  • Review and bill (time & materials & fixed rate) in accordance with project budgets (contracts) and dept. goals.

  • Create and execute invoices and purchase orders.

  • Provide ongoing monitoring of job progress as it relates to time frame, and project performance goals.

  • Assist in scheduling of crews as needed.

  • Maintain a leak call report to make sure that ongoing issues are handled.

  • Review the A/R report with Dept Mgr and A/R staff weekly.

  • Order and receive needed inventory stocking items.

  • Manage and distribute uniform inventory.

  • Other clerical tasks as needed.

Work Conditions:

  • Prolonged use of computer; repetitive hand motions; must be able to lift and/or carry at least 20lbs.

Minimum Qualifications

  • Minimum of 5 years administrative experience.

  • Strong customer service skills.

  • Must have computer skills (excel, word, outlook) at an intermediate level.

  • Some accounting knowledge preferred but not required.

  • Excellent written and verbal communication skills.

  • Strong interpersonal skills and ability to work effectively with peers, clients, vendors, and a wide range of people with diverse cultural backgrounds. Must present a professional work ethic at all times

  • Ability to work independently, handle multiple tasks simultaneously and time manage given ever changing priorities

Reasons you should check out Baker Roofing Company

  • History: founded in 1915 and are still family-owned and operated

  • Steady corporate growth: largest backlog of work in company history

  • Structured advancement: career paths for every employee

  • Relocation assistance: in some circumstances, relocation assistance may be available

  • Baker Roofing Company is the second largest roofing contractor in the nation. We have seventeen offices throughout the Southeast US with continued plans for growth.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you need special assistance or an accommodation in applying for employment at Baker Roofing Company, please contact our Human Resources department at 877-897-8183 or email us at

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Commercial Service Coordinator

Baker Roofing