About Us: EMCOR Services Betlem (ESB) has been in the facilities management business for over 95 years, maintaining facilities, designing, building, and servicing HVAC, refrigeration, controls, ductwork, and piping systems for new construction, renovation, and retrofit projects.
Job Title: Commercial Service Account Manager
EMCOR Services Betlem is looking for a Commercial Service Account Manager with the ability to estimate and propose facilities and commercial HVAC&R service agreements. Candidates should have a minimum of a 2 year college degree or 5-10 related experience/training or equivalent combination of education and experience.
Essential Duties and Responsibilities:
Design, estimate, and price projects, retrofits and service agreements.
Provide customers with proposals and schedule work according to urgency.
Order materials and equipment required for projects sold.
Properly convey the scope of work with technicians assigned to the project/agreement.
Coordinate projects, manpower, work schedules and materials as needed.
Properly arrange all schedules, details, and commitments.
Communicate with the customers, as well as our staff, throughout the progress of the agreement/project to assure customer satisfaction and profitability.
Properly calculate and assure each invoice is prepared and mailed at the appropriate time.
Participate in weekly staff meetings to ensure our support staff is aware of project/agreement status.
Work to immediately resolve any problems that may arise from projects/agreements sold or under your management and notify management immediately of any significant problems.
Resolve any questions, concerns, or disputes regarding invoices, and assist in the collection of any monies due on the project, if so requested.
Manage work force productivity and ensure proper man power at all times.
Play a key role in hiring and layoff functions as required
Provide immediate performance feedback to the employees working on your projects.
Work closely with service dispatch on emergency service calls as required.
Assist engineers, project and service managers on work as required.
Work with management to improve our estimating capabilities, pricing models, and sales skills.
Enforce corporate policy on safety, work ethics and time constraints.
Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
Review equipment requirements and make adjustments as needed.
Plan ahead on projects to ensure the highest level of productivity on the job.
Maintain pro-active discussions of job goals, assign new weekly goals and initiate or suggest plans to motivate workers to achieve work goals to their highest potential.
Work with our controls and energy group to propose energy assessments, controls commissioning, and related project opportunities.
Required: DMV and background check; drug screening; training certs; college experience preferred.
Excellent written and verbal communication skills a must
Strong problem solving skills
Strong computer skills
Please email letter of introduction and resume.
Location: Office location in Rochester, NY
Compensation: Commensurate with experience and skill level
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Please do not contact job poster about other services, products or commercial interests.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled