Commercial Roofing Service Manager

Description

Tecta America Fruitland is the premier commercial roofing partner with a legacy dating back to 1969. From our roots as Roofers Inc. and Potteiger-Raintree to our merger with Tecta America in 2010, we've been committed to excellence. Our expert team specializes in extending the life of your roof while working within your budget. With unmatched dedication to safety, quality, and customer satisfaction, trust us for all your commercial roofing needs.

We are currently seeking an experienced Service Manager for our Fruitland, Maryland location

The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Operating Unit President.

Responsibilities Include:

• Plan, organize, and establish objectives and goals for duties assigned

• P & L responsibility for the Service Department

• Ensure that field personnel are fully trained in order to perform their job at a high level

• Handle all day-to-day service department business including review of time cards, service tickets, review Hot Sheet requests, scheduling, and communicating with field crews and office staff

• Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)

• Review estimates, inspections, letters, scopes, proposals and invoices for service work

• Assist in collection of past due accounts receivable for service related work

• Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed

• Proactively visiting new job sites and customers to generate new leads.

• Reviewing, preparing and submitting bids and work orders.

• Managing projects to meet targeted schedules and costs.

• Processing submittals, contracts and change orders.

• Reviewing and approving invoices, material slips, purchase orders, contracts, and proposals.

• Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control.

• Making cold call and targeting new clientele.

• Timely responding to customer requests, questions and problem solving.

Requirements:

• Experienced in Commercial Roofing Service/Repair and estimating.

• 3+ years experience in roofing, construction, or related field

• Work well within a Project Team environment.

• Able to read blue prints and understand specification

• Knowledge of business and management principles

• Proficient with Microsoft Office Suite (Outlook, Excel, Word & Project)

• Must be able to sell, estimate and develop new business

• Strong oral and written communications skills. (reports, scopes and/or proposals)

• Ability to professionally manage existing and new accounts and department

• Respond to calls within 24 hours

• Valid Driver License

• Ability to pass Substance Abuse Testing.

• Ability to pass Security Screening for work on Government projects.

• Bilingual English/Spanish communication skills are a plus but not required.