Commercial Property Manager

Commercial Property Manager (High-Rise Office Building) On-site: Toledo, OH Job Summary: We are seeking an experienced and detail-oriented Commercial Property Manager with expertise in managing high-rise office buildings to support our client in the Midwest. The ideal candidate will have a strong understanding of commercial real estate operations, tenant relations, building systems, and maintenance, with a focus on providing exceptional service and ensuring that properties are operating efficiently and profitably. This position is responsible for overseeing the day-to-day management of a high-rise office building, ensuring tenant satisfaction, optimizing operational performance, and maintaining high standards of building upkeep. Key Responsibilities:

• Property Operations & Maintenance:

• Oversee the day-to-day operations of high-rise office buildings, ensuring that all systems (HVAC, electrical, plumbing, security, elevators, etc.) are functioning properly and are in good working condition.

• Coordinate and manage routine and emergency maintenance, repairs, and capital improvement projects, working with contractors and vendors to ensure quality and cost-effective solutions.

• Conduct regular property inspections to ensure compliance with safety, security, and building code requirements.

• Develop and implement preventative maintenance programs to minimize downtime and reduce long-term repair costs.

• Tenant Relations & Services:

• Serve as the primary point of contact for tenants, addressing concerns, managing requests, and ensuring a high level of tenant satisfaction.

• Maintain strong relationships with tenants, working to ensure lease compliance and a positive tenant experience.

• Address tenant inquiries and complaints in a timely and professional manner, working to resolve issues efficiently and proactively.

• Oversee move-ins, move-outs, and tenant build-outs, ensuring smooth transitions and minimal disruption to existing tenants.

• Leasing & Occupancy Management:

• Collaborate with leasing teams and brokers to help drive tenant retention and reduce vacancy rates within the building.

• Support the lease renewal process and tenant negotiations, ensuring that lease terms are adhered to and that tenants are satisfied with their space.

• Monitor occupancy levels and work to maintain high occupancy through proactive engagement with existing tenants and potential tenants.

• Financial Management & Reporting:

• Develop and manage annual operating budgets for each building, including estimating operating expenses, forecasting income, and tracking costs to ensure financial performance aligns with company goals.

• Monitor and report on financial performance of the property, including revenue, expenses, and capital expenditures, ensuring profitability and cost efficiency.

• Approve and process vendor invoices, ensure timely payment of bills, and verify the accuracy of financial records.

• Prepare regular reports for senior management regarding property performance, maintenance issues, lease status, and tenant matters.

• Vendor & Contract Management:

• Manage relationships with third-party vendors, contractors, and service providers to ensure quality service and cost-effective solutions for building operations.

• Oversee the procurement and management of service contracts, including janitorial, landscaping, security, and other essential services.

• Ensure that all vendors comply with safety standards, insurance requirements, and company policies.

• Health, Safety, and Compliance:

• Ensure compliance with all federal, state, and local building codes, environmental regulations, and safety standards.

• Stay up to date on OSHA regulations, fire safety, and other building codes that impact high-rise office operations.

• Coordinate fire drills, emergency preparedness plans, and other safety protocols to ensure the building is in compliance and ready for emergencies.

• Strategic Planning & Capital Improvements: - Identify opportunities for building upgrades and improvements to enhance property value, tenant satisfaction, and operational efficiency.

• Work with senior management to plan and execute capital improvement projects, such as renovations, building systems upgrades, or energy-efficient initiatives.

• Monitor and evaluate building performance, identifying areas for improvement and implementing solutions to enhance overall property value and performance. Qualifications:

• Education: - Bachelor’s degree in Real Estate, Business Administration, Construction Management, or a related field.

• Professional certifications (e.g., CPM, RPA, or FMA) are preferred but not required.

• Experience:

• Minimum of 5 years of experience in commercial property management, with a focus on high-rise office buildings or large commercial properties.

• Experience managing large, multi-tenant buildings with complex systems and operations.

• Strong understanding of building systems (HVAC, electrical, plumbing, elevators, etc.) and property maintenance protocols.

• Proven experience managing financial budgets, contracts, and vendor relationships.

• Skills & Abilities:

• Exceptional organizational and time-management skills, with the ability to prioritize tasks and handle multiple responsibilities simultaneously.

• Strong problem-solving and critical thinking skills, with the ability to address issues efficiently and effectively.

• Excellent communication and interpersonal skills, with the ability to interact with tenants, vendors, and internal stakeholders in a professional manner.

• Proficiency with property management software (e.g., Yardi, MRI, Angus, or similar platforms) and Microsoft Office Suite.

• Strong knowledge of commercial real estate laws, tenant lease agreements, and fair housing regulations. Physical Demands:

• Ability to walk the property and inspect building systems, including mechanical rooms and rooftop spaces, as needed.

• Occasional lifting of up to 25 pounds for various tasks, such as equipment or supplies.

• Ability to respond to emergencies or unexpected events that may require extended hours or physical presence at the property.