Commercial Payments Products Director

Director Payments Product

The Director of Payments Product leads a team of diverse colleagues to manage payables and receivables used by Comerica's Commercial, Small Business and Retail customers, and Treasury services used by Commercial customers. One of the main roles will be to assess Comerica's current product and channel portfolio, identify gaps, customer use cases, needs, define key needs for P2P, B2B and B2C use cases, develop revenue forecasts and partner with sales, client delivery, technology, and other cross functional partners to create the strategic roadmap and execute. This leader will need to create a vision, strategy, and roadmap to drive new capabilities leading to new markets and business models, supporting the ability to create new streams of non-interest income, and ensuring the ability to deliver compelling value propositions that entice customers to transact with Comerica.

Position responsibilities:

Payments Product Strategy

• Participates in industry and customer forums to understand and anticipates market trends and innovation needs.

• Collaborates with partners to build the business case and set the platform agenda for next generation payments.

• Drives a compelling product and platform vision for Comerica that allows for speed to market of new capabilities and differentiated customer experiences alongside business value.

• Lead payment modernization efforts driving a vision and strategy towards a services-oriented, API-first architecture.

• Drives innovation in payment products and delivers across internet, mobile, and API channels to stay competitive and meet evolving customer needs.

• Influences payments outside of Comerica: acts as a voice for Comerica in the industry, participates in payment bodies, and influences partners on roadmaps and key decisions.

• Creates a compelling continuum of card solutions across all customer segments and seeks to remove barriers to pay through new digital and virtual card solutions.

• Explore and develop new business models and solutions, such as Banking as a Service (BaaS) and virtual accounts for in-house banking, to expand revenue streams and serve a broader range of customers.

• Champions a culture of end-to-end product management and ensures product managers understand product risks and controls meticulously, ensuring compliance with regulatory requirements and maintaining the highest standards of security and reliability.

• Ensures that every aspect of the product lifecycle, from ideation to retirement, is managed effectively and consistently leveraging corporate tools like RCSA to ensure consistent risk management practices.

• Implements standards such as ISO20022 to keep the bank at the forefront of payment technology.

• Influences executives and senior stakeholders to successfully deliver by navigating between big ideas and execution realities; lead by example with data informed decision making.

• Continuously cultivates an agile culture: deliver value incrementally focusing on minimum viable product and championing a culture of fail-fast.

Payments Product Development and Execution

• Champions a culture of end-to-end product management and ensures product managers understand product risks and controls meticulously, ensuring compliance with regulatory requirements and maintaining the highest standards of security and reliability.

• Ensures that every aspect of the product lifecycle, from ideation to retirement, is managed effectively and consistently leveraging corporate tools like RCSA to ensure consistent risk management practices.

• Implements standards such as ISO20022 to keep the bank at the forefront of payment technology.

• Influences executives and senior stakeholders to successfully deliver by navigating between big ideas and execution realities; lead by example with data informed decision making.

• Continuously cultivates an agile culture: deliver value incrementally focusing on minimum viable product and championing a culture of fail-fast.

Talent Leadership and Development

• Motivates teams and develops staff building a culture of the Bigger Possible.

• Attracts and retains talent that can execute on current solutions while re-imagining an increasingly digital and real time future.

• Grows others, fosters an inclusive environment, inspires, and encourages continuous learning at all levels of the organization.

• Develop talent and identify and sponsor talent for opportunities for mobility and development; institute a sharpened focus on diversity ensuring acute attention to succession planning, talent pipelines, and connection into Comerica Diversity initiatives.

Position Qualifications:

• 4 year Bachelor's degree required
• 10 or more years product or platform management across Consumer, Small Business and/or Commercial payment and receivable products

Comerica Bank Tower8:00am

• 5:00pm Monday

• Friday