Commercial Parts Pro

Advance Auto Parts Grand Prairie , TX 75050

Posted 2 months ago

Career Description

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities

  • Best in class customer service and DIY issue resolution

  • Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone

  • Achieve personal / store sales goals and service objectives

  • Manage DIY services including testing, battery installation, wiper installs, etc.

  • Ensure high standards of customer service and store appearance standards

  • Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

  • Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.

  • Back Up to Professional services

  • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors

  • Advanced selling skills (GAS3) for DIY

  • Friendly communication

  • Ability to locate and stock parts

  • Safety knowledge and skills

  • Operating inventory systems and store equipment

  • Parts and automotive system knowledge skills

  • Operating POS and Parts lookup systems

  • Expert at testing and diagnostic equipment for DIY services

  • ASE P2 certified or ASE ready equivalent

  • Advanced solution, project and product quality recommendation ability

  • Advanced parts lookup and sourcing

Essential Job Skills Necessary for Success as a Retail Parts Pro

  • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

  • Understand and execute instructions furnished in written, oral, or diagram form

  • Successfully complete the Parts Knowledge Assessment

  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

  • Use Microsoft software effectively (Word, Excel required)

  • Strong organizational skills

  • Ability to work an assortment of days, evenings, weekends and holidays as needed

Prior Experience that Sets a Retail Parts Pro up for Success

  • 3-5 years of prior automotive parts experience

  • Proven sales ability with past experience in fulfillment of customer transactions

Education

  • High school diploma or general education degree (GED)

Certificates, Licenses, Registrations

  • ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

AAPRTL


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Sales Professional Home Depot Pro

Home Depot

Posted 2 weeks ago

VIEW JOBS 3/13/2020 12:00:00 AM 2020-06-11T00:00 Home Depot is among the nation's largest distributors and direct marketers of specialty maintenance, repair, and operations (MRO) products, both branded and private label. In 2015, Interline was acquired by The Home Depot®. It stocks more than 100,000 plumbing, janitorial, electrical, hardware, heating, ventilation, and air conditioning (HVAC); and other MRO products, from more than 3000 suppliers worldwide. Products and value-added services are sold to more than 175,000 active customers, including facilities maintenance customers, professional contractors, and specialty distributors. Key end-markets include multifamily housing; health care institutions; educational organizations; lodging; plumbing, mechanical, and HVAC contractors; locksmiths and hardware stores. The company operates more than 70 distribution centers / branches and four regional replenishment centers across the United States, which facilitates reliable same-day or next-day delivery service to 98% of the U.S. population. Home Depot employs a multi-dimensional sales model to drive market share gains, utilizing the following primary channels: field sales representatives, telesales and direct marketing including online websites, catalogs, business-to-business selling portals, and fliers. With a unified operating platform, the company can sell the same product to various customers utilizing different pricing schedules and different service models, depending on the needs of each customer. If you want to join a dynamic organization where leadership strives to put their best foot forward with their employees and their clients, come join the Home Depot! POSITION PURPOSE Through the power of Interline Brands and The Home Depot, the purpose of the Outside Sales position is to using a solution selling approach prospect for business to business new account opportunities as well as manage and growing existing accounts. MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES 25%- Prospect for new customers and secure appointments to share the Interline/Home Depot proposition and offerings. 40%- Manage existing accounts on a daily basis making on-site customer calls to uncover need. 5%- Using the company CRM tool, prepare a weekly sales plan that shows initiated sales, sales leads and prospects as well as account penetration. 10%- Learn and understand the basic applications of the products that we sell and how to partner with both internal and external resources to provide solutions to customers. 15%- Work with internal and external sources to provide solutions for customers. 5%- Attend and actively participate in monthly sales meetings. NATURE AND SCOPE Reports to the Regional Sales Manager. No direct reports. ENVIRONMENTAL JOB REQUIREMENTS Environment: Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors. Travel: Typically requires overnight travel 5% to 20% of the time. Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED. Years of Relevant Work Experience: 2 years Physical Requirements: Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds). Additional Qualifications: Preferred Qualifications: * BA or BS Degree, preferred * 0-2 years of outside business to business sales experience * Personal vehicle, valid drivers' license and insurance, required Knowledge, Skills, Abilities and Competencies: * Sound computer skills * Excellent communications skills * Strong follow-up skills * Excellent time management and planning skills Home Depot Grand Prairie TX

Commercial Parts Pro

Advance Auto Parts