Commercial Operations Loan Servicer IV

Description

This position is responsible for maintaining and servicing a portion of the bank's loan portfolio where we serve as the Administrative Agent for syndicated deals. The role calls for direct client interaction (borrowers and lenders) and internal stakeholders. Therefore, the candidate must possess excellent communication skills and a sense of urgency in completing initiatives and requests that are critical to the health of the business.

The incumbent ensures the timely and accurate execution of loan servicing and maintenance activity with an emphasis on analyzing calculations such as loan and fee accruals. This includes scheduled activity such as processing interest, principal, fee payments, and unscheduled activities like Advances.and loan payoff requests. Candidate should have deep experience processing transactions within LoanIQ, with ability to process most daily transactions end to end as well as troubleshooting issues as they arise. The candidate should also have knowledge of accounting related to loan and GL transactions, along with experience in performing daily reconciliations.

Primary responsibilities include

• Maintain a designated portfolio of customer accounts. Process payments, advances, payoffs, rate changes and other maintenance related to these transactions as well as non-accrual and charge-off items.

• Balance accrual, billing and general ledger accounts and systems, monitor report and escalate outstanding items.

• Process Swingline and Sweep related transactions and produce manual statements as needed.

• Work with customers, other Banks, internal departments, and other lending partners to resolve syndication and participation differences; process manually recalculating of loan histories if needed.

• Research/resolve complex issues and effectively convey pertinent information to management, business stakeholders and member banks.

• Assist in departments projects including system upgrade testing, conversions, and interfaces.

• Manage and mitigating operational risks.

• Identify and implement process improvements.

• Proficient use of MS Word and MS Excel

Qualifications, Education, Certifications and/or Other Professional Credentials

• 3 years experience in reviewing Commercial Loan documentation required.

• 3+ years experience in Agency Services role required.

• Minimum of 2 years of recent LIQ experience required.

• 3 years General Ledger experience preferred.

• Bachelors/Master's Degree preferred.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 8:30 am to 5:00 pm EST

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

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Awards We've Received

FORTUNE's World's Most Admired Companies

Human Rights Campaign Corporate Equality Index 100 Award

Military Friendly Employer

Age-Friendly Institute's Certified Age-Friendly Employer

Bloomberg Gender Equality Index, Standout

Dave Thomas Foundation's Best Adoption-Friendly Workplace

DiversityInc

Top Regional Company for Diversity

Forbes America's Best Large Employers

National Organization on Disability's Leading Disability Employer