Commercial Mortgage Insurance Consultant - Commercial Mortgage Servicing

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Corporate Insurance Consultant to support the Commercial Mortgage Servicing (CMS) division. Learn more about our career areas and lines of business at wellsfargojobs.com.

Wells Fargo has recently entered into an agreement to sell the third-party servicing function of Commercial Mortgage Servicing (CMS) to Trimont Global LLC (Trimont). The sale is expected to close in early 2025 (the "Closing Date"). We are continuing to recruit for open positions supporting CMS but want to ensure you are aware that should you be selected for and accept this position, you will also receive an offer from Trimont prior to the Closing Date with similar employment terms and conditions following your Wells Fargo start date.

In this role, you will:

• Support line of business regarding insurance escrow process, administrative responsibilities, and phone work

• Manage multiple priorities and provide customer service

• Deliver feedback and recommend solutions to improve processes and tools within the escrow team

• Perform complex tasks such as research, review, analyze, and recommend actions related to processing invoices and reimbursement requests with exposure to sensitive information

• Provide subject matter expertise and interpretation of procedures

• Act as first point of contact for all parties regarding invoice payments and reimbursement requests

• Interact with managers, individuals, Lenders, Special Servicers, Insurance Agents and Companies, etc. during the invoice and reimbursement request process

• Collaborate with Third Party Vendor and offshore team in resolving exceptions, and use specific criteria to quality assure and report metric results and feedback on a weekly/monthly basis

• Collaborates with management in the formulation of work procedures, policies and methods to ensure compliance with Wells Fargo, legal, investor, regulatory, and business policies, which directly affect the work unit and other departments

• Handle special projects that primarily impact his/her functional area or specific department

• Escalate issues, evaluate and process borrowers' servicing requests in conjunction with asset managers, internal and external counsel, and business partners, and ensure quality customer service is provided to internal/external customers

• Conduct quality assurance of loans to ensure process and procedures for each department function are being followed

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Required Qualifications:

• 2+ years of Corporate Insurable Risk Management, Risk Management Consulting, Property or Casualty Insurance, or Insurance Brokerage experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of commercial insurance experience

• Property and casualty insurance experience

• Ability to research, compile, and perform complex analysis on critical operational data

• Advanced knowledge and understanding of operations policies and procedures

• Ability to provide strong customer service and develop customer relationships

• Ability to independently provide summaries and make strategic recommendations on operational data

• Ability to partner and coordinate with other functions

• Excellent verbal, written, and interpersonal communication skills

• Outstanding technical and critical thinking skills

• Outstanding troubleshooting and resolution skills

• Advanced Microsoft Office skills

• Strong analytical skills with high attention to detail and accuracy

• Strong organizational skills

Posting End Date:

24 Nov 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.