Commercial Loan Specialist I

Citizens Financial Group, Inc. Pittsburgh , PA 15201

Posted 3 weeks ago

Req. Number: 218957-1

Full/Part Time: F

Shift: 1st Shift

Description

The Commercial Loan Specialist is accountable to deliver services to Commercial customers with a particular emphasis on delivering operational excellence, including Collateral monitoring and safekeeping. Provide support for processes, problem solving and documentation. Contribute ideas, innovations, and insights based on operational and customer needs. Possess strong customer service attitudes and values. Seize opportunities that enhance the customer experience. Ensure compliance with department SLAs, policy and procedure. Support efforts in streamlining operations and improve customer service. Support process improvement activity and a culture of continuous improvement. Identify and escalate risk where appropriate. Comply with Bank procedures and operational processes as documented. Develop and maintain effective working relationships with peers and key business partners. Maintain a positive attitude. Support an environment of cooperation and change. Recognize need to escalate issues to a higher level. Operate effectively in a customer oriented environment and work well in a team environment.

Qualifications

Qualifications

  • External
  • Actively participates in continuous improvement activities and change initiatives to address corporate and departmental goals.

  • Supports business partner expectations by developing appropriate communication channels and action plans, and using feedback mechanisms to measure satisfaction.

  • Independently initiates and executes commercial loan transactions with a high level of accuracy that meets customer and business partner expectations.

  • Regularly engages with commercial loan customers or their representatives. Prioritizes work in a time-sensitive manner.

  • Resolves straight-forward to moderately complex customer issues with minimal guidance, escalating as appropriate.

  • Customer base includes those with specialized service requirements and subsequently, additional compliance requirements.

  • Demonstrates understanding of commercial lending products as well as market verticals. Models behaviors that exemplify superior customer service.

  • Demonstrates consistency in meeting target performance goals.

  • Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk.

  • Meets all security and human resources business partner expectations by developing appropriate communication channels and feedback mechanisms to measure satisfaction.

  • Excellent organization skills

  • Excellent ability to multi-task

  • 2+ years of excellent customer service skills

  • 2 + years with MS Excel

  • Strong knowledge of department applications and systems

  • Excellent time management skills

  • Excellent written and verbal skills

  • Excellent interpersonal skills

  • Advanced analytical skills

  • Solid interpersonal skills

  • Capacity to work independently

Education:

High School Diploma Required

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday

  • Friday 8:00 AM to 5:00 PM

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Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

Human Rights Campaign Best Places to Work for LGBTQ Equality

Dave Thomas Foundation Best Adoption-friendly Workplace

DiversityInc Top 50 Companies for Diversity

Military Friendly Employer

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Citizens is committed to ensuring that all interested candidates can successfully participate in our recruitment process. If you are an individual with a disability or require a reasonable accommodation, please see our Job Seeker Help policy.

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Commercial Loan Specialist I

Citizens Financial Group, Inc.