Req. Number: 218957-1
Full/Part Time: F
Shift: 1st Shift
The Commercial Loan Specialist is accountable to deliver services to Commercial customers with a particular emphasis on delivering operational excellence, including Collateral monitoring and safekeeping. Provide support for processes, problem solving and documentation. Contribute ideas, innovations, and insights based on operational and customer needs. Possess strong customer service attitudes and values. Seize opportunities that enhance the customer experience. Ensure compliance with department SLAs, policy and procedure. Support efforts in streamlining operations and improve customer service. Support process improvement activity and a culture of continuous improvement. Identify and escalate risk where appropriate. Comply with Bank procedures and operational processes as documented. Develop and maintain effective working relationships with peers and key business partners. Maintain a positive attitude. Support an environment of cooperation and change. Recognize need to escalate issues to a higher level. Operate effectively in a customer oriented environment and work well in a team environment.
Actively participates in continuous improvement activities and change initiatives to address corporate and departmental goals.
Supports business partner expectations by developing appropriate communication channels and action plans, and using feedback mechanisms to measure satisfaction.
Independently initiates and executes commercial loan transactions with a high level of accuracy that meets customer and business partner expectations.
Regularly engages with commercial loan customers or their representatives. Prioritizes work in a time-sensitive manner.
Resolves straight-forward to moderately complex customer issues with minimal guidance, escalating as appropriate.
Customer base includes those with specialized service requirements and subsequently, additional compliance requirements.
Demonstrates understanding of commercial lending products as well as market verticals. Models behaviors that exemplify superior customer service.
Demonstrates consistency in meeting target performance goals.
Adheres to regulatory (federal and state) and corporate requirements for commercial lending, credit risk and operational risk.
Meets all security and human resources business partner expectations by developing appropriate communication channels and feedback mechanisms to measure satisfaction.
Excellent organization skills
Excellent ability to multi-task
2+ years of excellent customer service skills
2 + years with MS Excel
Strong knowledge of department applications and systems
Excellent time management skills
Excellent written and verbal skills
Excellent interpersonal skills
Advanced analytical skills
Solid interpersonal skills
Capacity to work independently
High School Diploma Required
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.
Awards We've Received
Human Rights Campaign Best Places to Work for LGBTQ Equality
Dave Thomas Foundation Best Adoption-friendly Workplace
DiversityInc Top 50 Companies for Diversity
Military Friendly Employer
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