Commercial Loan Collection & Resolution Specialist Needham, MA Compliance Auditor Flexible Credit Support Specialist Blue Bell, PA Financial Services Representative Rome, NY Financial Services Representative Agawam, MA Financial Services Representative Pit

Berkshire Bank Greenfield , MA 01301

Posted 5 months ago

Division: Firestone

Department: Firestone

Reports To: Collections Manager

Status: Non-exempt

Grade: 8

Location: 117 Kendrick St, Needham, MA

Purpose/Objective:

Manage portfolio of performing and sub-performing commercial loans in order to minimize delinquency. Develop and maintain professional relationships with customers in order to gain understanding of their businesses and maximize Firestone's ability to collect loan payments. Monitor portfolio for potential risk and forecast future problems to management. Work in team environment to develop and implement resolution strategies on problem loans.

Key Accountabilities:

  • Manage delinquency of assigned portfolio of commercial loans across all of Firestone's product lines by developing and maintaining professional relationships with customers.

  • Daily calls to resolve delinquent accounts. Work closely with customers to understand their business, work through or around obstacles to timely payment, and secure and/or enhance consistent, sufficient, appropriate payments going forward.

  • Implement resolution strategies developed in conjunction with management to resolve troubled loans. Leverage relationships to gain cooperation and buy-in from customers on resolution strategies, including loan modifications, equipment repossessions, sales of business, and sales of equipment. Produce regular, written action plans for all troubled loans.

  • Converse with customers to gain an honest accounting of their business in order to accurately gauge the customer's viability and project risk to management. Request and review financial statements and tax returns to further identify negative or positive trends which could impact Firestone's risk assessment.

  • Keep and maintain detailed, clear, and coherent records of all correspondence with customers in Firestone's computer record systems.

  • Monitor, forecast, and recommend accounts for risk downgrade, including non-accruals and charge-offs.

  • Review and understand commercial loan documents, including Promissory Notes, Guaranties, Security Agreements, and UCC Financing Statements. Ability to review and understand credit underwriting documents.

  • Performs other duties as assigned.

  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education:

  • Bachelor's Degree in Finance, Economics, Accounting, or Business, or Associate's Degree plus equivalent relevant experience.

Experience:

  • 2-5 years of commercial loan credit, collection, or relationship management experience. Experience in equipment financing environment preferred.

Skills & Knowledge:

  • Excellent interpersonal and communication skills.

  • Demonstrated history of building strong professional relationships with clients or customers.

  • Excellent problem solving and negotiation skills.

  • High attention to detail in record keeping and work product.

  • Strong conversational awareness and comfort asking hard questions.

  • Proficient computer knowledge

  • Organizational skills

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Commercial Loan Collection & Resolution Specialist Needham MA Documentation & Loan Specialist I Flexible Financial Services Representative Boston MA Financial Services Representative Lawrenceville NJ Full Stack / Database Developer Flexible Jr AML Inve

Berkshire Bank

Posted 2 months ago

VIEW JOBS 7/16/2019 12:00:00 AM 2019-10-14T00:00 Division: Firestone Department: Firestone Reports To: Collections Manager Status: Non-exempt Grade: 8 Location: 117 Kendrick St, Needham, MA Purpose/Objective: Responsible for collection activity to minimize delinquency and reduce losses for assigned portfolio of commercial loans. Develop and maintain professional relationships with customers to gain understanding of their businesses and maximize Firestone's ability to collect loan payments. Monitor portfolio for potential risk and forecast future problems to management. Work in team environment to develop and implement resolution strategies on problem loans. Key Accountabilities: * Manage delinquency for assigned portfolio of commercial loans across all of Firestone's product lines by developing and maintaining professional relationships with customers. * Daily calls to resolve delinquent accounts. Work closely with customers to understand their business, work through or around obstacles to timely payment, and secure and/or enhance consistent, sufficient, appropriate payments going forward. * Implement resolution strategies developed in conjunction with management to resolve troubled loans. Leverage relationships to gain cooperation and buy-in from customers on resolution strategies, including loan modifications, equipment repossessions, sales of business, and sales of equipment. Produce regular, written action plans for all troubled loans. * Converse with customers to gain an honest accounting of their business in order to accurately gauge the customer's viability and project risk to management. Request and review financial statements and tax returns to further identify negative or positive trends which could impact Firestone's risk assessment. * Keep and maintain detailed, clear, and coherent records of all correspondence with customers in Firestone's computer record systems. * Monitor, forecast, and recommend to management accounts for risk downgrade, including non-accruals and charge-offs. * Review and understand commercial loan documents, including Promissory Notes, Guaranties, Security Agreements, and UCC Financing Statements. Ability to review and understand credit underwriting documents. * Performs other duties as assigned. * Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties. Education: * Bachelor's Degree in Finance, Economics, Accounting, or Business, or equivalent relevant experience. Preferred Experience: * 0-3 years in banking environment in customer service, credit or collections. Skills & Knowledge: * Excellent interpersonal and communication skills. * Excellent problem solving and negotiation skills. * High attention to detail in record keeping and work product. * Strong customer service focus and proven ability to build customer relationships * Proficient computer knowledge * Organizational skills Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Berkshire Bank Greenfield MA

Commercial Loan Collection & Resolution Specialist Needham, MA Compliance Auditor Flexible Credit Support Specialist Blue Bell, PA Financial Services Representative Rome, NY Financial Services Representative Agawam, MA Financial Services Representative Pit

Berkshire Bank