The Commercial Loan Closer will be responsible to deliver loan on-boarding to a broad range of Commercial customers, varying from simple to highly complex loan structures, with a particular emphasis on delivering operational excellence.
Contribute ideas, innovations and insights based on operational and customer needs that will enable improvement of overall business unit performance.
Possess strong customer service attitudes and values.
Develop and maintain effective working relationships with RM's and PM's across the business s that these contribute to both the effective operation of Commercial Lending onboarding.
Seize opportunities that enhance performance and the customer experience.
Ensure compliance with department SLA's, policy and procedure.
Support efforts in streamlining operations and improve customer service.
Support process improvement activity and a culture of continuous improvement.
Identify and escalate risk where appropriate.
Comply with Bank procedures as documented.
Provide assistance to all colleagues and/or customers regarding processes.
Develop and maintain effective working relationships with peers.
Identify opportunities that add value to the business objectives and enhance the customer experience
Citizens Financial Group, Inc.