Commercial Lines Manager (Construction)(New York)

Job Description

Job Summary:

The Commercial Lines Manager plays a crucial role in coordinating workflow, troubleshooting, and overseeing work procedures, audits, and the review of customer service delivery. In addition, they will offer guidance, actively participate in onboarding new hires, and coordinate additional training for existing employees.

Serving as a daily resource, you will address inquiries related to service deliverables, system workflows, one-on-ones, backup coverage coordination, and handling Paid Time Away requests. The role also encompasses various other assigned duties.

• Collaborates with Operations Leader on the oversight of the Commercial Lines Account Managers within the Long Island offices.

• Executes management decisions and directives of the Operations Leader

• First point of contact for Construction Practice Group employee questions

• Coordination of and/or conducting new employee training

• Responsible for providing performance feedback, development, coaching, and mentoring of service team employees

• Schedule and lead regular team meetings to discuss project updates, address challenges, and foster a collaborative work environment

• Facilitate effective communication within the team and across departments

• Acts as a backup within teams as necessary

• Ensure success of the department with a focus on employee retention and efficiency

• Maintain strict confidentiality and uphold applicable laws at all times

• Prepare applications, quotations, coverage summaries/comparisons, general account transactions, proposals and recommendations needed to ensure clients/prospects understanding and adequacy of coverages.

• Maintain all client files in the agency management system with full policy detail and use the system for all transactions, notes, and diaries.

• Collect renewal data on assigned accounts, visiting clients if necessary.

• Review and order renewals according to agency procedures.

• Survey policy coverages and identify cross-selling and upgrading opportunities.

• Adhere to Acrisure's policies and procedures

• Other duties as assigned

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of upper management.

Requirements:

• Must have the ability to maintain professionalism in an in-person and virtual work environment

• Experience in improving Customer Service operations

• Willingness to participate in self-development or technical classes

• Strong working knowledge of Microsoft Office Products

• Excellent verbal and written communication skills

• Excellent people skills and ability to work well in a team environment

• Strong organizational skills

Education/Experience:

• Bachelor's degree in business or related field of study or equivalent experience required

• 6-10 years within customer service or leadership role, within an agency setting preferred

• Strong background working with Construction specific risks preferred

• Current Property & Casualty Insurance License

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Pay Details:

Annual Salary: $90,000 - $120,000

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children's Health at Helen DeVos Children's Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department.