Conner Insurance Indianapolis , IN 46218
Posted 2 months ago
JOB SUMMARY AND PURPOSE
The Account Manager, Property & Casualty position is crucial to the day-to-day operations and long-term goals of the Commercial Lines Department. The Account Manager provides daily support to the P&C Advisors and Clients. From servicing accounts, to processing claims, to retaining Commercial accounts and providing excellent customer service, the Account Managers responsibilities are equally varied and vital. A strong work ethic, ability to take on multiple responsibilities, and knowledge of agency procedures and standards are a must! This role directly impacts the revenue, service and customer experience goals of the organization.
ESSENTIAL DUTIES:
Consulting and Advising Provide technical support to the Advisor and Sr. Account Manager; specifically, in analyzing client needs, coverage forms and quotations.
Accompany Advisor on Prospect and Insured meetings as requested.
Support Advisors: Process renewals in coordination with Advisor; review Clients renewals, quote/issue/provide competitive options for Clients while still maintaining adequate coverages.
Occasionally take the lead in renewal meeting with Insured to discuss strategy determination, marketing and carrier negotiations.
Correspond with Advisor to obtain information or inform them of account status or changes.
Customer Relationship Management Builds relationship with Insured and determine effective ways to service their account
Act as liaison between Insured and insurance companies in order to independently resolve service problems.
Correspond with Insured to obtain information or inform them of account status or changes.
Responds to clients needs in a timely, professional, helpful and courteous manner, regardless of client attitude.
Strives to meet service standards in all circumstances.
Follows up with clients to ensure that their needs have been met.
Looks for ways to add value beyond clients immediate requests.
Customer Service and Support Assistance and support of the ongoing needs and issues of each Insured.
Assist in the customization of insurance programs to suit individual customers, often covering variety of risks.
Process additional lines of coverage for accounts, when necessary, to increase retention and cover all clients personal risks appropriately.
Processing applications for, changes to, reinstatement of, and cancellation of insurance policies. Reviewing insurance applications to ensure that all questions have been answered.
Compile data on insurance policy changes. This can also include lapsed insurance policies to determine automatic reinstatement according to company policies, as well as analyzing retention strategies
Confer with clients to obtain and provide information when claims are made on a policy.
Change policy records to conform to insured party's specifications. Verifying the accuracy of insurance company records.
Contact underwriter and submits forms to obtain binder coverage.
Monitor insurance claims to ensure they are settled equitably for the both the client and the insurer.
Insurance Industry Knowledge Demonstrates solid knowledge and ability, including competitive and customer trends, to strategically direct Clients and solve situations.
Proficient in Commercial insurance marketplace (Property, Liability, Auto, Workers Compensation, etc.); carriers, underwriting requirements and the coverages they offer
Continually develops industry knowledge by attending trade shows, seminars, conferences, etc.
Identifies current industry trends.
Understanding of contracts, carrier products, coverage forms and underwriting guidelines.
Insurance Marketing Quoting and Application completion
Payment and Billing Payment and Billing of policies/coverages
When appropriate, uses agency credit and collection policy in invoicing and pursuing prompt payments
Request cancellations from the carrier according to agency standards.
Prepares premium allocations for Insured, when needed.
Calculates premiums and establishes payment method, if needed.
ADDITIONAL DUTIES:
Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new customers.
Perform other duties as assigned.
EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS and/or EXPERIENCE:
Prefer bachelors degree, or an associates degree or equivalent, from two-year college or technical school
High school diploma or equivalent is required
Prefer a minimum of two years related industry experience and/or training
Maintain a current Indiana Property & Casualty insurance license
SKILLS:
Proficient in Microsoft Office suite of products and Adobe Acrobat
Good understanding of all lines of commercial insurance coverage
Understanding of contracts, carrier products, coverage forms, and underwriting guidelines
Ability to read, analyze, and interpret industry policies and contract documents
Ability to respond to common inquiries or complaints from customers or carriers
Ability to write and prepare proposals for presentation and review
Ability to effectively present information to insureds and carriers
Ability to apply basic mathematical concepts such as percentages, addition, subtraction, multiplication and division
Ability to think independently and critically
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to handle complex accounts
Excellent oral and written communication skills
Ability to perform duties in a high-pressured, fast-paced environment
High degree of organizational skills
Initiative, attention to detail and critical thinking
Ability to prioritize and remain flexible
Professional telephone skills and etiquette
Self-motivated and able to work both independently with limited supervision and within a team
STARTING COMPENSATION:
Differs with experience.
The above statements are intended to be a representative summary of the responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
Conner Insurance