Commercial Lease Manager

Summary

Manages commercial, industrial, or residential real estate properties by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Management:

Enforces terms of rental agreements and resolves tenant complaints

Confirms all leases and corresponding paperwork are completed and input to software system accurately on a timely basis.

Ensure current resident files are properly maintained

Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.

Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, building etc. within company guidelines to minimize liabilities.

Marketing/Leasing:

Ensure square footages are consistent with AppFolio.

Assist in developing property specific marketing programs as needed.

Maintain database of current marketing materials.

Keep property occupied with qualified tenants through lead follow-up, property showings for prospective tenants.

Gather and confirm information about market competition in the area and file.

Continually monitor and analyze traffic logs, conversation ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.

Resident Retention:

Deal with resident concerns and request on timely basis to ensure resident satisfaction with management.

Develop and/or implement resident retention programs. (resident functions, special promotions, monthly newsletters etc.)

Ensure distribution of all company or community-issued notices. (bad weather, emergency, etc.)

Consistently implement policies of the community.

Financial:

Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.)

Assist in preparation annual budgets and income projections in a timely and accurate manner.

Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

Generate necessary legal action, documents and process in accordance with State and company guidelines.

Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

Ensure the A/P invoices are submitted in a timely manner for payment.

Maintenance:

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.

Assure quality and quantity of market ready apartments.

Ensure that models and market ready apartments are walked on a daily and communicate any service-related needs to maintenance.

Ensure that all service requests are recorded and communicated appropriately to maintenance.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical

• Synthesizes complex or diverse information; uses intuition and experience to complement data.

Continuous Learning

• Seeks feedback to improve performance; strives to continuously build knowledge and skills.

Job Knowledge

• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology

• Demonstrates required skills; uses technology to increase productivity.

Problem Solving

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Project Management

• Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Communications

• Exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Managing Customer Focus

• Establishes customer service standards; monitors customer satisfaction; develops new approaches to meeting customer needs.

Change Management

• Develops workable implementation plans; communicates changes effectively; monitors transition and evaluates results.

Leadership

• Exhibits confidence in self and others; effectively influences actions and opinions of others; accepts feedback from others.

Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Cost Consciousness

• Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue ; conserves organizational resources.

Ethics

• Treats people with respect; keeps commitments; upholds organizational values.

Initiative

• Undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Planning/Organizing

• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Safety and Security

• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions ; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Fifth year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Accounting software; Internet software and Contact Management systems.

Certificates, Licenses, Registrations

Real Estate License and certifications commercial property management

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

The Lester Group is an equal opportunity employer committed to a workplace free from discrimination. We embrace diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring and employment decisions are based on merit and business needs. We actively promote a culture of fairness and inclusion, welcoming qualified individuals of all backgrounds to apply. EOE, Including Disabled/VET