Commercial Insurance Manager

About the job

As a Commercial Account Manager, you'll be based in our Allentown office, working alongside a

team that values teamwork and collaboration. We believe in creating a positive and inviting

environment where our employees can thrive.

The ideal candidate will be responsible for maintaining and expanding relationships with our

commercial insurance clients. They will serve as a key point of contact for clients, ensuring their

insurance needs are met with excellence.

This role requires a strong understanding of commercial insurance products, excellent

communication skills, and the ability to provide exceptional customer service.

Responsibilities

Client Relationship Management:

 Serve as the primary point of contact for commercial insurance clients.

 Build and maintain strong, long-lasting client relationships through regular communication

and exceptional service.

 Understand clients' insurance needs and provide appropriate solutions and

recommendations.

 Conduct regular client meetings to review policies, discuss coverage options, and address

any concerns.

Policy Administration:

 Oversee the administration of commercial insurance policies, including processing policy

endorsements, renewals, and cancellations.

 Ensure accuracy and completeness of policy documentation.

 Collaborate with underwriters and other team members to negotiate terms and conditions

on behalf of clients

Risk Assessment and Analysis:

 Conduct risk assessments for clients to identify potential exposures and recommend

appropriate coverage solutions.

 Analyze insurance policies and coverage options to ensure they align with clients' risk

management objectives.

 Provide proactive risk management advice to clients to help mitigate potential losses.

Claims Management:

 Assist clients with the claims process, including reporting claims to insurance carriers and

facilitating communication between clients and claims adjusters.

 Advocate on behalf of clients to ensure timely and fair resolution of claims.

 Provide guidance and support to clients throughout the claims process, including assistance

with documentation and claim settlement negotiations.

Business Development:

 Identify opportunities for account growth and revenue generation within existing client

accounts.

 Collaborate with sales and marketing teams to develop strategies for acquiring new

commercial insurance clients.

 Participate in networking events and industry conferences to expand professional contacts

and promote the company's services.

Qualifications

 An Active PA Property & Casualty License is required.

 Minimum 3 years experience in commercial insurance account management

 Detail-oriented with the ability to prioritize and multitask.

 A team player who is self-motivated with a positive attitude.

 Excellent written and verbal communication skills and the ability to think critically.

 Insurance industry certifications (e.g., CIC, CISR, CRM, CPCU) preferred.