Miele Orlando , FL 32801
Posted 3 weeks ago
Job Purpose
Travel to customer location to diagnose, troubleshoot and repair Miele Professional Appliances utilizing factory training, service manuals and computerized tools.
Essential Functions
Support and provide installation and validation support of Professional products
Provide in-servicing on the proper use and care of all Professional products
Provide and support of preventative maintenance tasks on all Professional products
Organize, maintain and upkeep of company provided vehicle, tools, test equipment, computers and other assigned company assets.
Complete all warranty & service call, validation and installation documentation in an accurate and timely manner.
Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
Assist other Field Service Representatives in successfully performing job requirements in accordance with policy and procedures
Mentor other Field Service Representatives in the proper repair of Professional products
Assist in display and trade show set up and support, as assigned
Assist Technical Support with telephone support, as needed
Contribute to the continuous improvement of technical documentation and technical resources
Promote teamwork and a positive work environment with all employees
Adherence to Miele Service Excellence Policy
Qualifications
Up to 75% overnight travel possible
A valid driver's license
High school diploma or general education degree (GED)
Strong understanding of basic plumbing and electromechanical skills recommended
Good computer skills with knowledge of Microsoft Office
Ability to apply concepts of basic math
Ability to read, write and comprehend instructions, correspondence, and memos in English
Ability to multi-task
Ability to work professionally with colleagues and be a team player
Must be a self-motivated, customer oriented person with excellent communication skills
Physical Requirements
Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 100 pounds frequently
Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally
Employees can be regularly exposed to risk of electrical shock and vibration and moving mechanical parts. The noise level in the work environment is usually moderate
Working Conditions
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces
Frequently work with bio-hazards
Why you might like working here:
You love autonomy and the accountability for results
You like working for a family run company, market leader in the premium domestic appliance.
You like working for a company that believes in the aspiration to do it forever better and to be forever better
A competitive compensation package
100% covered Life and long-term disability insurance
Wellness discounts on medical premiums
401k with company match
Generous Employee Purchase program
Wellness and volunteer Programs
Engaging Employee Activities
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
Miele