Commercial Effectiveness Coach

ABOUT THIS POSITION

As a Sales Effectiveness Coach, you will be a key member of the Commercial Enablement and Talent Team. As a team, we empower frontline sellers to exceed their annual plans, foster a high-performance growth culture, and drive long-term value throughout the organization.

In this role, you will partner with sales leaders and your peers in operations and enablement to improve sales outcomes. They accomplish this through training, coaching, and mentoring for new hires and existing sales team members.

You will work closely with our solutions and systems trainers to ensure learning is applied and sales outcomes are achieved. Your role will be a vital part of our overall onboarding process reinforcing selling skills, tools knowledge, and process adherence. You will help to create and implement training programs and coach strategies for both new and existing team members.

You will assess performance, perform needs analysis, and make recommendations on training and coaching plans based on your observations and performance data. You will assist in other trainings and programs as they arise throughout the organization including opportunities to contribute at our annual Sales Kickoff meeting. You will maintain an in-depth and broad knowledge of Waystar KPIs that are critical to go-to-market initiatives and strategies. As a member of the Enablement team, you will also be trained in areas of selling skills, tools, industry knowledge, and our solutions in order to maintain the highest level of effectiveness.

Our successful candidate will have a combination of leadership, experience with sales process and methodology, and the ability to motivate employees of varying seniority. Additionally, the candidate should have hands-on experience in developing others to improve their work quality, productivity, retention, and overall ability to achieve quota.

This position can be remote, but to be successful in the role, our candidate would need to be in the Louisville office 1-2 days per week with additional time based on identified training/coaching opportunities.

WHAT YOU'LL DO

• Be a trusted advisor to commercial and growth team members by maintaining knowledge of tools/processes and current progress against goals through continuous monitoring of sales productivity, effectiveness, and quality • Train and motivate sales makers to deliver outstanding results for the organization while driving personal development and growth • Learn the Waystar Way to Sell methodology and process and assist in delivery of sales programs • Ensure new team members have a world-class onboarding experience by reviewing, delivering, and updating new hire tools materials, identifying continuous learning opportunities, and regularly sharing best practices across teams • Assist Director of Commercial Coaching + Effectiveness in Maintaining Waystar Way to Sell curriculum and materials; including learning objectives, presentations, and standard operating procedures • Provide strategic guidance and thought leadership to team members to develop and implement robust innovative execution approaches with frameworks, tools, and processes to ensure value creation • Assist growth team with maintenance of Salesforce tools and technology, including building of specifications, testing/coordination with CRM and IT systems teams, evaluate training material, and tracking compliance • Act as the conduit between Growth team members and Commercial leadership to ensure pipeline quality and alignment with Waystar Way to Sell process; including attending sales pipeline reviews, performing 1:1 coaching sessions, and conducting role-playing activities • Participate in the planning and execution of the annual Waystar Growth Summit • Other duties as assigned

WHAT YOU'LL NEED

• Bachelor's Degree • 5+ years of Sales / Sales Training Experience • Experience in Lead Generation, Inside Sales, or similar role • Healthcare Business Office / Sales Experience • Project leadership experience with the ability to train others • Ability to coach, train, and engage high performing team to reach team goals • Ability to conduct learning needs assessment • High-performer with track record of creating and implement effective sales training strategies in complex selling environments • Experience coaching and leading development plans for individual contributors • Excellent facilitation and training delivery skills with experience leading in-person and virtual sessions • Great business acumen and exceptional strategic thinking skills balanced with operational execution capabilities; demonstrated ability to thrive in a fast-paced environment • Creative with strong problem-solving skills, analytical and process mindset, and attention to detail • Strong presentation skills - ability to build persuasive and clear presentations • Ability to self-manage projects and follow-through to completion • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) • Ability to learn technical aspects of the commercial tools and Waystar solutions • Ability to work closely with a team as well as independently • Working Knowledge of CRM tools, specifically Salesforce • Knowledge of Hospital or Physician Revenue Cycle • Attend and successfully complete Summit Academy training upon hiring

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)

• Customizable benefits package (3 medical plans with Health Saving Account company match)

• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays

• Paid parental leave (including maternity + paternity leave)

• Education assistance opportunities and free LinkedIn Learning access

• Free mental health and family planning programs, including adoption assistance and fertility support

• 401(K) program with company match

• Pet insurance

• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.