Commercial Direct Bill Customer Service Representative

Responsibilities:

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.

• Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment

• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner

• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller

• Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations

• Learn with a high regard for accuracy of basic knowledge of insurance principals and Chubb products

• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns

• Maintain established levels of productivity, service, and quality standards within a fast-paced call center

• Works collaboratively with team members, and business partners to provide a quality experience for our agents

• Know & comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures

• Responsible for cross selling products to provide best and most beneficial experience for clients

• Work overtime as needed

• Complete additional tasks and other projects/duties as assigned

• Ability to work 40 hours a week on scheduled shift between the hour 8am-8pm ET; 7am-7am CT; 6am-6pm PT or 5am-5pm PT. Candidate must be flexible to work during Saturday hours as scheduled on rotational basis