Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for providing advanced technical support & service to our
internal and external customers by promptly answering escalated
inquiries, providing accurate information while troubleshooting and
problem solving. Exercise sound judgment in all matters related to the
customer, balancing the interest of both the customer and the company.
May act as a resource for colleagues with less experience.
Employees at all levels are expect to:
you do your job
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
game-changing technology, products and services, especially our digital
tools and experiences
open to new ideas
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
Drive results and growth
Respect and promote inclusion and diversity
Do what's right for each other, our customers, investors and our
customer call backs included.
connectivity, network, equipment, identifying LAN issues, email and mail
delivery problems, client configuration, domain issues, PC/Mac
workstation configuration, DNS problem and proxy server configurations,
server level issues, and webhosting. Follow up with all issues to ensure
MTTR and clearly documenting tickets.
create configuration files, utilize the TFTP servers & troubleshoot
rotating on-call program as needed.
product features and benefits and making recommendations for new lines
of business, upgrades or other services (Signature Support, Upware,
etc.) based on customer needs/interests. Supports growth of Comcast
Business by proactively listening for opportunities to introduce
customer to new products, higher tiers of service, etc. on all eligible
nights and weekends, variable schedule(s) and overtime as necessary.
Associates Degree or equivalent
Technology or Computer Science
Comcast is an EOE/Veterans/Disabled/LGBT employer