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Commercial Cust Service (Tch Spt T2)

Expired Job

Comcast Horsham , PA 19044

Posted 3 months ago

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for providing advanced technical support & service to our

internal and external customers by promptly answering escalated

inquiries, providing accurate information while troubleshooting and

problem solving. Exercise sound judgment in all matters related to the

customer, balancing the interest of both the customer and the company.

May act as a resource for colleagues with less experience.

Employees at all levels are expect to:

  • Understand our Operating Principles; make them the guidelines for how

you do your job

  • Own the customer experience-think and act in ways that put our

customers first, give them seamless digital options at every touchpoint,

and make them promoters of our products and services

  • Know your stuff-be enthusiastic learners, users and advocates of our

game-changing technology, products and services, especially our digital

tools and experiences

  • Win as a team-make big things happen by working together and being

open to new ideas

  • Be an active part of the Net Promoter System-a way of working that

brings more employee and customer feedback into the company-by joining

huddles, making call backs and helping us elevate opportunities to do

better for our customers

  • Drive results and growth

  • Respect and promote inclusion and diversity

  • Do what's right for each other, our customers, investors and our

communities

Core Responsibilities:

  • Assumes ownership of any issue escalated from Tier 1. Follow up and

customer call backs included.

  • Effectively troubleshoots issues & equipment relating to

connectivity, network, equipment, identifying LAN issues, email and mail

delivery problems, client configuration, domain issues, PC/Mac

workstation configuration, DNS problem and proxy server configurations,

server level issues, and webhosting. Follow up with all issues to ensure

MTTR and clearly documenting tickets.

  • Support of RIPv2 Static customers (ability to operate NetControl,

create configuration files, utilize the TFTP servers & troubleshoot

routing problems).

  • Identify areas for process improvements and provide feedback to

supervisors.

  • Prioritizes workload and manages multiple time sensitive issues at

once.

  • Assist with incoming calls when call volume peaks and participate in

rotating on-call program as needed.

  • Acts as a product consultant to business owners by articulating

product features and benefits and making recommendations for new lines

of business, upgrades or other services (Signature Support, Upware,

etc.) based on customer needs/interests. Supports growth of Comcast

Business by proactively listening for opportunities to introduce

customer to new products, higher tiers of service, etc. on all eligible

calls.

  • Regular, consistent and punctual attendance. Must be able to work

nights and weekends, variable schedule(s) and overtime as necessary.

  • Other duties and responsibilities as assigned.

Job Specification:

  • Associates Degree or equivalent

  • Technology or Computer Science

    • Generally requires 7+ years related experience.

Comcast is an EOE/Veterans/Disabled/LGBT employer


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Commercial Cust Service (Tch Spt T2)

Expired Job

Comcast