At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Commercial Collections Support Analyst within PNC's Equipment & Vendor Finance organization, you will be based in Horsham, PA.
Ensures effective collection of an assigned group of delinquent accounts to minimize losses to the Bank, including escalated or large payment delinquencies. Provides excellent customer service and helps to Counsels customers regarding credit issues as necessary.
Handles escalations/disputes and interprets documents/requests against applicable policies. Uses an online collections system to accurately document customer account information and contact customers for repayment.
Explores new negotiating techniques that improve collection efforts. May train more junior associates.
Educates customers on financial alternatives and the ramifications of their actions through counseling practices.
Ability to manage the current SLA and maintain appropriate contact volume. Ability to maintain control over all conversations. Ability to work with all departments. Ability to assist supervisor and manager in day to day activities/reports.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Accuracy and Attention to Detail
Flexibility and Adaptability
Knowledge Of Product Line
Managing Multiple Priorities
Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at email@example.com.
The Human Resources Service Center hours of operation are Monday
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group, Inc.