Primary Location: United States,Delaware,New Castle
Education: Bachelor's Degree
Job Function: Project and Program Management
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 18063239
Project Manager NAIGT Cards Automation
The NA Infrastructure and Global Testing manages Operational Readiness and User Acceptance Testing for domestic and global projects that span multiple products and regions, such as CitiDirect, White Labeling, CFX, Global Billing, Identity Management, Citi FT, Commercial Cards and others. Members are involved in all aspects of projects from requirements gathering through implementation, and may have the opportunity to interface with GTS Sales, Product, Technology, Client Delivery, Operations, Third Party Vendors, Customers and others.
Roles/Responsibilities -Project Management
Manage multiple small to medium projects or own work-streams within larger projects both regional and global in nature throughout the Project Management Life Cycle, from requirements to go live.
Communicate and coordinate verbally and in writing to project team members and key stakeholders. Lead conference calls and produce meeting agendas, materials and minutes.
Create project plans, track progress, identify issues and facilitate solutions.
Facilitate development of new or enhanced cross-functional process flows and procedures and ensure they are tested.
Maintain close relationship with UAT and monitor testing progress and results.
Establish and utilize leadership capabilities and negotiation skills to successfully work with local and virtual teams and vendors.
Serve as liaison between technology, product management, and operations.
Develop, deliver or assist in scheduling System or Process Training where appropriate.
Assist with promoting the business strategies defined by management.
Perform duties within the ethical and compliance guidelines of the firm.
Day to Day Responsibilities
Develop and manage project plans in support of Project leads or other project stakeholders for large, cross-functional projects as well as smaller projects.
Maintain communication lines with all stakeholders to keep them informed and to escalate appropriately.
Assist Product and/or other Project Leads or Project Managers in tasks supporting large scale and/or global projects through a thorough understanding of the SDLC (Software Development Life Cycle) methodology by which Citi manages its major technical projects.
Independently interface with diverse operational and technical groups, assisting in translating business requirements into support processes while providing recommendations to optimize operational procedures and minimize risk.
Perform analysis of current and proposed technology and business processes.
Conduct and participate in UAT Scenario walkthroughs, UAT script reviews, identify any gaps and ensure closer of gaps prior to commencement of UAT.
Monitor UAT defects and resolutions.
Support UAT/Client Ops Readiness efforts.
Document user manuals, training guides and perform training as necessary.
Manage interdependencies to ensure the success of all projects.
Effectively operate in a multi-faceted and constantly changing environment, with the responsibility for management of multiple project tracks of changing scope and priority on a frequent basis, without the aid of static technical requirements documents.
Effectively and efficiently operate in a deadline driven environment in order to meet the "live-to-market" dates.
Plan, obtain stakeholder feedback, and guide the execution of PVT (Production Verification Testing) across all functional areas for both technology testing and process validation, tracking and resolving issues and re-testing all changes prior to Pilot or Production turnover.
Monitor customer issues and advocate for ongoing process improvements.
Ensure operational workarounds/gaps are tracked and worked to closure via technology enhancements or process improvements.
Strong Project Management / Organizational Skills
Ability to manage and deliver multiple concurrent projects
Flexibility to adjust and deliver against changing priorities
Experienced in communicating with Senior Managers, Product and Technology
Strong multi-tasking skills, excellent analytical skills
Excellent written, verbal and interpersonal skills
Ethical Standards and Integrity
Industry and product knowledge
Demonstrated strength with working in a team environment
Excellent problem solving abilities and time management skills
1-2 years project management experience
Strong leadership and people management skills