Commercial Card Junior Account Manager

Melville, NY or Miami Lakes, FL opportunity.

SUMMARY: This position is responsible for providing best-in-class support to BankUnited Commercial Card clients, specifically, the program administrators who manage the client's card program. As a Junior Account Manager, you'll be expected to assist program administrators in a prompt and courteous manner when contacted via phone, email, or other communication method. Must be highly organized and act as a trusted advisors to our customers, providing support at an expert level. The Commercial Card Junior Account Manager will be the primary point of contact for customers who are utilizing various platforms to manage their company's Commercial Card program.

BankUnited uses a self-servicing strategy for our customers, and our Junior Account Manager will assist in transitioning customers from Implementation to the self-servicing model and providing ongoing support as needed to provide an exceptional client experience. You will also provide assistance and support to Commercial Card Account Mangers and other internal partners. Must have the ability to adapt to a variety of work environments. The Junior Account Manager will be included in meetings with customers and other business partners as needed to understand and resolve client issues and/or help optimize the client's card program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Work directly with our client's program administrators (who manage the client's card programs), to ensure they receive an exceptional level of service and support.

• Provide maintenance on card accounts such as credit limit changes, name changes, and card reissuance.

• Take ownership of any client problems until a resolution is found or proper handoff occurs.

• Represent Commercial Cards professionally, including being responsive, providing prompt and accurate updates and responses, and providing an exceptional level of service.

• Review customer communications and provide timely and professional responses to their questions and/or route them to the appropriate team/team member when needed.

• Identify customer needs and explain the functionality of our products and services that will meet their needs.

• Respond to inquiries from peers and partners with the same urgency and accuracy as customer inquiries.

• Participate in team meetings, sharing updates, insights, and other ideas that will add value for our team, clients and the business.

• Exercise discretion in setting priorities and resolving client issues, following up as needed to achieve timely resolution.

• Maintain BankUnited internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Build strong trust-based relationships with customers and colleagues.

• Develop comprehensive product knowledge and understanding of how clients use them.

• Demonstrate commitment to quality.

• Assist with clerical and other department tasks as needed.

• Adhere to all designated time frames, manage workflow to specified deadlines and complete responsibilities in a professional and satisfactory manner.

• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).

• Adheres to Bank policies and procedures and completes required training.

• Identifies and reports suspicious activity.

EDUCATION

Bachelor's Degree preferred.

EXPERIENCE

• 3 years of call center and/or commercial card related experience preferred.