Commercial Banking Operations Specialist

Job Description

At WSFS Bank, we empower our Associates to grow their careers, we guide our customers to secure their financial futures, and we actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, opportunities to advance, and more. We are the premiere, locally headquartered bank and wealth management company in the region and are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose.

The Commercial Banking Operational Specialist is responsible for providing comprehensive support to members of the Commercial Loan Operations team. The incumbent will be responsible for handling sensitive information and for maintaining professionalism in interacting with all levels of the organization, as well as with external constituents.

Job Responsibilities:

• Manage communication regarding loans and the status of loan in the loan operations pipeline.

• Sorting all commercial loan document packages after closing and placing in associated nCino record.

• Liaison with the loan documentation team as it relates to the final distribution of Letters of Credit.

• Scanning of all insurance documents into the core operating system related to active loans.

• Receive deliveries and distribute incoming mail.

• Maintain and order office supplies.

• Create and maintain filing systems, both electronic and physical as it pertains to the ongoing servicing of loans.

• Manage the overnight mail process and delivery of necessary documents.

• Manage and assists with projects of various levels as assigned.

• Communicate regularly with all levels of Associates within the Commercial Division and with external contacts/business partners, such as Customers, vendors, etc.

• Make independent decisions on a regular basis concerning matters that vary in significance, some of which will not have prior precedent.

• Seek out information that will assist with problem resolution and partner accordingly with the appropriate parties in order to reach a desired outcome.

• Performs other duties as assigned.

Minimum Qualifications:

• Must have a high school diploma or equivalent.

• Prior administrative experience in a banking environment is preferred.

• Prior experience in commercial loan documentation is preferred.

• Must have a strong degree of flexibility and the ability to adapt to ever changing list of priorities.

• Must possess a willingness to assist in any and all projects.

• Must be proficient using MS Office, including but not limited to Word, Excel, PowerPoint, and Outlook.

• Must have excellent oral and written communication skills, as well as good listening ability.

• Must have superior Customer service skills.

• Must have excellent problem solving abilities.

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@wsfsbank.com.

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.