Commercial Banking Operations Processing Manager

Bofi Federal Bank San Diego , CA 92140

Posted 2 months ago

Axos

Born digital, Axos Bank has reinvented the banking model and grown to over $12 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX (NYSE: AX).

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

Learn more about working here!

The Role

  • Manage the team of centralized Commercial Banking Operations processors responsible for executing the following processing tasks in support of the entire Commercial Banking Division:

  • account opening & closing

  • account maintenance

  • signer changes

  • interest rate changes

  • transactional processing

  • account analysis setups

  • account analysis maintenance

  • call-backs and quality control reviews (across all processing tasks)

  • Continuously train and mentor processing team members

  • Manage intake and load balancing of all incoming processing requests to ensure efficient execution

  • Establish and maintain SLAs for all processing tasks; develops mechanism to track and report actuals vs. SLAs

  • Works closely with Commercial Banking Client Operations Managers to ensure strong collaboration between Client Management and Processing teams

  • Continuously evaluate and implement process improvements to improve operational efficiencies

  • Represent Processing Team for operational efficiency and continuous improvement projects to define requirements, provide subject matter expertise and oversee training and change management for processing team during the implementation of completed initiatives

Are You A Fit?

  • Experience with SalesForce or similar CRM or ERP

  • Minimum of five years of operational experience, ideally within a banking environment

  • Experience managing or leading others

  • Strong organizational skills

  • Effective verbal and written communication skill

  • Experience with banking deposit and/or account analysis systems preferred

  • Experience in Commercial Banking or Treasury Management preferred

  • Bachelor's degree preferred

Apply directly for consideration as we are not using any outside agencies for any of our openings

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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Commercial Banking Operations Processing Manager

Bofi Federal Bank