Commercial Banking Client Onboarding - Onboarding Associate
Req #: 190024263
Job Category: Project Management
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the worlds most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co.is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.
Commercial Banking serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.
The Commercial Banking Client On-boarding (CBCO) Implementations group is responsible for driving and coordinating all aspects of the setup of cash management products and services for Commercial Bank clients.
The CBCO team is seeking a Implementation Project Manager who will have responsibility for the implementation of new business for our top clients and complex deals. The Senior Implementation Project Manager is responsible for the management of several simultaneous highly complex, large scale projects.
Manage clear expectations and understanding by establishing clear timelines and managing documentation requirements
Exhibit ownership of on-boarding experience and client satisfaction
Ownership of internal communication and status updates
Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution
Demonstrate creative problem solving and solid judgment/decision making
Exhibit adherence to policy and procedures and meet or exceed established Service Level Agreements
Diligent awareness of risks in our processes in a timely manner
Ownership, escalation and resolution of risk issues when they occur in a timely manner
Manage activities through heavy phone work with clients and business partners
5 Years of relevant experience
Project Management experience, including the use of project plans and issue logs
Time management and organizational skills
Strong verbal and written communication skills
Strong presentation and negotiating skills
Proven ability to successfully manage conflict, proven team leadership and meeting facilitation skills
Strong technical aptitude pertaining to Treasury Management products
Demonstrated ability to work in a team environment, and ability to adapt to a changing environment
Some travel may be required (less than 25%) to visit clients
Cash Management and Treasury Services experience and knowledge
Operations and Customer Service experience
CTP or PMI certifications
Proficient in various desktop and internet based applications
Jpmorgan Chase & Co.