Commercial Airline Operations Concierge Specialist

Elevate Jet Seabrook , NH 03874

Posted 2 months ago

The Concierge is responsible for the welfare of passengers in all aspects of Part 121 flights. Coordinating all aspects of the flight including, but not limited to catering, commissary, manifests, gate and boarding procedures, passenger identification, and flight service.

This exempt position will report to the Vice President, Commercial Airline Operations

Essential Duties and Responsibilities:

  • Fly as Concierge on designated NHL team(s)

  • Staff all appropriate 121 flights with PJS representation.

  • Monitor and approve travel budgets and plans prior to submission to the VP Commercial Airline Ops for final approval.

  • Assist in maintaining the 121-staffing schedule calendar, working closely with the VP Commercial Airline Ops.

  • Working with the VP Commercial Airline Ops, monitor Swift/iAero aircraft and crew schedule to ensure adherence to the team's schedule and expectations.

  • QC Swift/iAero customs, handling, security, and any other operational aspects.

  • Assume main Concierge duties for VVIP charters as needed.

  • On call 24/7 for 121 staffing support

  • Coordinate with the Business Development team as necessary for trip requirements.

  • Work closely with the VP Commercial Airline Ops on all 121 ops including VVIP, Large groups, NCAA, Ad hoc, and ACMI

  • Source 121 operators as needed and directed.

  • Assist IOC on a as need basis with the approval of the VP of Commercial Airline Operations


  • Ability to manage a varied list of duties and tasks

  • Proficient in systems (word, excel, a flight operating system)

  • Available Weekends and Nights for after-hours calls

  • Grow company culture; act as an ambassador of the PJS brand

  • Ability to manage a varied list of demanding high-end clients

  • Demonstrated ability to take initiative / self-driven.

  • Attention to detail, highly organized

  • High degree of confidentiality and discretion

  • Private Charter Standard Security Program (PCSSP) or Aircraft Operator Standard Security Program (AOSSP) knowledge


  • Bachelor's Degree or equivalent experience

  • 121 experience (broker, operator) in ground service or dispatch capacity or similar

  • Proven work experience leading a strategic team in either the aviation or luxury travel industries




Able to lift up to 75lbs

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Commercial Airline Operations Concierge Specialist

Elevate Jet