Commercial Accounts Receivable Supervisor

Why Orthofix?

We are a leading global spine and orthopedics company with a premier portfolio of biologics, innovative spinal hardware, bone growth therapies, specialized orthopedic solutions and a leading surgical navigation system. Our combined company is over 1,600 strong, with products distributed in 68 countries worldwide and a global R&D, commercial and manufacturing footprint, and this is just the beginning!

Come join our global team of dedicated professionals who through their extraordinary efforts demonstrate every day their commitment to our mission of improving the lives of patients. At SeaSpine and Orthofix our culture is built around Integrity and the core beliefs we live by: Exceed Expectations, Work Together, Be Respectful, Get Lean and Have Fun!

How you'll make a difference?

The Commercial AR Supervisor is responsible for overseeing a team of collection agents, optimizing collection processes, and ensuring timely recovery of outstanding debts while maintaining high levels of customer satisfaction. The Accounts Receivable Supervisor works to improve performance, productivity, efficiency through training and performance management of the collection agents.

What will your duties and responsibilities be?

The following are the essential functions of this position. This position may be responsible for performing additional duties and tasks as needed and assigned.

• Responsible for personnel issues, including maintaining capacity, employee performance appraisals, handling personnel problems and identify training needs.

• Manage the activities of the Accounts Receivable department based on meeting business, team, and individual objectives.

• Responsible for team member development, including coaching, objective setting, and professional development.

• Perform a wide variety of duties of an AR account resolution nature requiring high level of initiative and degree of judgment in solving problems.

• Make appropriate decisions and recommendations to maintain accuracy and efficiency of department standards.

• With the guidance of the Manager of Accounts Receivable, make important decisions effecting the Accounts Receivable department by utilizing knowledge of industry best practices and current trends.

• With the guidance establish and implement policy and procedures to drive results for all business units.

• Responsible for change management activities related to changes affecting the Accounts Receivable department and understanding of how those changes might affect other cross functional teams.

• Drive performance to meet the financial goals of the department through target planning and strategic development.

• Review monthly reporting to analyze teams' performance and identify areas of improvement.

• Act as company liaison by using communication and interpersonal skills to help foster collaboration across the organization.

• Facilitate professional communication between department stakeholders including Sales, Sales Management, Order to Cash teams, Accounting/Finance, and individual collectors.

• Additionally responsible for helping to complete payer escalations/audits, credit risk evaluations for customers, dispute and denial resolution, quality audits, reviewing of department reversals and ensuring all billing requirements and government regulations are followed.

• Review and discuss audit / reversal findings with employees to aide in growth.

• Promote and exude a positive culture and work environment.

• Timely completion of all corporate wide and departmental training

• Understand and promote Compliance adherence.

What skills and experience will you need?

The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position.

Education/Certifications:

• N/A

Experience, Skills, Knowledge and/or Abilities:

• Duties require a detail knowledge of company policies and procedures.

• Excellent knowledge of Accounts Receivable collections processes

• Employ effective time management skills to meet deadlines.

• Ability to balance multiple tasks and set priorities with good organizational skills.

• High level written and verbal communication skills.

• Ability to motivate and communicate effectively with staff and other departments.

• Must be able to work in a team environment and abide by the company's code of conduct.

• Established understanding and execution utilizing performance management skills.

• Good utilization of computer skills. Able to run various programs with ease.

• Excellent presentation skills and ability to engage audiences.

• Ability to hold information in confidence. At times, may be part of meetings/conversations that will require confidentiality.

• 1-3 years supervisory experience, preferably in a healthcare related field

• Ability to travel less than 10%

What qualifications are preferred?

The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above.

Education/Certifications:

• 2-4 years of college preferred.

Additional Experience, Skills, Knowledge and/or Abilities:

• 1-3 years of direct supervisory experience preferred.

• Cognos, Excel, Oracle, MS Excel, MS PowerPoint, MS Visio experience

PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS

The physical requirements listed in this section include, but are not limited, to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position.

• No additional physical requirements or essential functions for this position.

DISCLAIMER

The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee's at-will employment status.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.