Commercial Account Manager

Job Summary

This role is responsible for fostering strong, strategic partnerships with key commercial clients, acting as a primary point of contact, and building lasting trust. The role coordinates account plans and analyzes sales performance to drive business growth.

Responsibilities

• Coordinates account plans for commercial accounts, with a focus on product sales and customer satisfaction.

• Builds professional relationships with clients, particularly with specialist buyers in the IT department.

• Responsible for achieving and managing sales quotas based on regional guidelines.

• Participates in client meetings and supports contract negotiations with guidance from senior team members.

• Collaborates with external partners to deliver solution sales and may refer products to other specialists or partners when needed.

• Provides customer feedback to the organization's internal teams for product and service improvements.

• Collaborates with various internal departments to ensure a smooth customer experience.

• Analyzes win/loss rates and provides insights to improve sales performance.

• Assists in organizing client workshops, training sessions, or webinars to enhance their understanding of the organization's offerings.

• Monitors basic account performance metrics and assists in refining sales strategies.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 2-4 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field or an advanced degree with little or no work experience.

Preferred Certifications

• Certified Technology Sales Professional (CTSP)

Knowledge & Skills

• Business Development

• Business To Business

• Cash Handling

• Cash Register

• Cold Calling

• Conflict Resolution

• Customer Relationship Management

• Inside Sales

• Marketing

• Outside Sales

• Product Knowledge

• Sales Development

• Sales Management

• Sales Process

• Sales Prospecting

• Sales Territory Management

• Salesforce

• Selling Techniques

• Upselling

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Responds to routine issues within established guidelines.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.