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Command Center Analyst

Expired Job

Princeton Information Ltd Bethesda , MD 20814

Posted 3 months ago

Our Financial Services client is seeking a candidate for the role of Major Incident Manager to manage and document Major Incidents in accordance to Client Governance and Communications models. This position will be dedicated to support our End to End System environments which will undergo rapid redeployment and high levels of testing and incident response.

Utilizing Client's Command Center and the End to End Testing teams to ensure that the company can effectively respond to a Major Incident so that the critical business functions can be resumed within the defined Service Level Agreements (SLAs) to meet production go live goals.

Key Job Functions:

Seeking an experienced Major Incident Manager professional who thrives in a fast-paced environment and who is an expert at turning technical jargon or ambiguity into clear and concise alerts, notifications, and reports. This position manages all facilitation requirements of running a High Severity Incident Bridge including:

Initiating the bridge call, and engaging appropriate resources on the call per defined practice and protocol.

Assisting the Technical Resources with updating the incident records with appropriate notes.

Provide Alerts and Notifications, internal and external, as required.

Leveraging Skype for Business and EverBridge notifications to engage resources.

Manage approval process for emergency changes.

Build relationships with stakeholders and customers to support fast paced agile testing team.

Draft and manage incident after action reports.

Specialized Knowledge & Skills

Excellent interpersonal, presentation, and verbal/written skills, including strong facilitations skills

Solid experience working in a command or operations center for large enterprise applications, business or mission critical applications (Financial sector experience preferred, or other large mission critical operations such as Defense or Government).

5 - 10 years' experience with working in a day to day command or operations center for technology and business based platforms.

ITIL Foundations, Intermediate certifications preferred.

Supervisory experience with L1, L2 or L3 support teams

Experience working in a cloud (AWS preferred) environment

Is a self-starter, adapts to change, motivated to set personal and program goals and proactively tracks performances

Ability to influence peers and management to fulfill program objectives.

Naturally accountable and responsible. Self-starter, self-motivated, self-directed, self-sufficient

Outstanding communication and presentation skills, written and verbal, to all levels of an organization


Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985. Princeton Information services a clientele of primarily Fortune 500 companies nationwide. With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.

Our Commitment to Our Consultants

As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders. PI's success is grounded in the relationships we build with our consultants.

We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT. As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.

Our Services

Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide. Our local recruiters have in-depth knowledge of our clients and opportunities. They will work with you to find you the best possible opportunities for you and your career.

Our Relationships

Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.

We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them. Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!

Access, Analyst, Applications, Consulting, IT, Manager, Management, Protocol, System, Telecom, Testing

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Command Center Analyst

Expired Job

Princeton Information Ltd