Comm Call Taker

COMMUNICATIONS CALL TAKER (PT)

PURPOSE OF CLASSIFICATION:

The purpose of this classification is to answer multiple telephone lines, to communicate effectively with persons requesting emergency and non-emergency assistance, to clearly relay information for dispatch or transfer calls, and to perform administrative support tasks as required.

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Other duties may be required and assigned. Performs multiple tasks simultaneously; takes appropriate action when presented with a routine call or a stressful life/death situation; remains calm under all circumstances. Answers multiple telephone lines; assesses incoming 911 and non-emergency calls; enters emergency call data into computer for dispatch or transfers/connects calls to appropriate department, extension, service, or agency.

Maintains conversations with caller to obtain/verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls. Contacts various other departments to resolve problems such as streetlights being out, downed street signs, roadway debris, power outages, etc. Provides the general public with directions and referrals, answers to citizen complaints and concerns, and any other information requested regarding the community or situation.

Uses the Georgia CJIS network and information files. Perform duties as GCIC Terminal Operator enter data and perform confirmations as needed to include validations of wanted/missing persons, protected persons, unidentified deceased persons, stolen vehicles, stolen guns, stolen boats, stolen securities, protection order records, records on violent gangs and terrorist organizations, persons on supervised release and on abandoned vehicles. Operates telecommunications device for the deaf; performs pager and phone tests as required. Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

ADDITONAL FUNCTIONS:

Performs other related duties as required. Clayton County, Georgia ~ Call Taker - 911 Communications 2

MINIMUM QUALIFICATIONS:

High school diploma or GED. Must be at least 18 years of age.

Must obtain and maintain State of Georgia Telecommunications, Emergency Medical Dispatch, Cardiopulmonary Resuscitation (CPR), and First Aid certifications. Must be able to pass a background investigation and obtain GCIC/NCIC certification within one (1) year of hire date. May be required to attain and maintain additional certifications specific to assigned unit. May be required to work 25 hours.

ADA COMPLIANCE:

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate sounds and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the American with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Position : 1763

Type : INTERNAL & EXTERNAL

Location : 911 COMMUNICATIONS

Grade : GRADE 215

Posting Start : 07/11/2019

Posting End : 12/31/9999

MINIMUM HOURLY RATE: $15.12