Comcast Technology Solutions' purpose is to be the most valued partner to those leading the future of media and technology. Leveraging the most complete portfolio of capabilities, unmatched expertise and Comcast's unrivaled infrastructure, we help customers thrive in a rapidly evolving multi-platform world by powering extraordinary experiences to every screen. If you share a passion for contributing your talents to empowered teams, possess an entrepreneurial spirit and are driven by imagination and possibilities, we want to develop and grow your career at Comcast Technology Solutions.
Responsible for managing the day-to-day order management and activities of clients across Comcast Ad Platform operations. Provide a direct interface to Comcast Ad Platform clients, manage day-to-day customer relationships, user and site management, customer escalations as necessary. Conduct order entry for customers. Provides on-going customer service to our Ad Platform client base.
Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Coordinate and perform communications to advertising agencies, dub houses, advertisers, post-houses and uploaders as part of order management. (35%)
Maintain day-to-day relationships with Ad Platform clients by performing order entry, spot upload coordination, troubleshooting and estimate creation.
Act as point of contact for clients regarding technical issues, product updates and other communications from internal groups (Product, Support, Engineering, etc.)
Workflow monitoring utilizing admin tools to proactively find issues before our customers. (10%)
Manage and track communication with customers regarding production service requests, both with internal production resources and managing external vendor relations. (10%)
Prepares weekly activity reports in format requested by immediate supervisor.(5%)
Conducts product demonstrations and user training (5%)
Generates project estimates using in-house estimating tools and programs.(5%)
Work with Product team to identify feature enhancements on behalf of customers and/or to streamline internal Account Management workflow.(10%)
Interface with Ad Platform Sales and Technical staff in order to schedule and manage site deployments and activation of services (deployments) (10%)
Excellent customer service and relationship-building skills; strong written and oral communication skills and professional attitude in representing Ad Platform to different audiences (10%)
Strong initiative and ability to work independently; must be self-motivated with high energy level and ability to maintain ties to the Ad Platform teams in different locations
Highly organized self-starter, with strong attention to details and the ability to complete projects with minimal supervision-creative, resourceful, flexible, and good at problem-solving
Ability to manage multiple projects with strict daily deadlines. Excellent analytical and problem solving skills.
Must be proficient in Outlook, Word, Excel, and PowerPoint; Internet use required
Knowledge of SalesForce is helpful
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Travel as necessary
Education Level: Bachelor's Degree or Equivalent
Field of Study:-Advertising/Marketing helpful, but not required
Generally requires 3-5years related experience
Customer service, customer support or technical support
Comcast is an EOE/Veterans/Disabled/LGBT employer