Collision General Manager - San Diego Region

Caliber Collision Encinitas , CA 92024

Posted 2 months ago

Job Summary

Responsible for the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production and administration. Maintaining company goals and standards for performance, growth and world class customer service.

Essential Job Duties

  • Forecast goals and objectives for the Center and strive to meet them

  • Recruit, recognize and retain talented teammates. Monitor the performance of all Center staff and provide leadership and coaching as well as ensure that all employees have the required training for their position

  • Demonstrate a great ability to lead, develop, and inspire others to achieve success

  • Supervise the sales, overall production and administration of the center

  • Ensure that every associate follows all Caliber standards, policies and procedures

  • Responsible for overall team engagement, including effectively leading team engagement meetings and communicating center scoreboard

  • Periodically, review estimates to ensure accuracy and compliance with Company and Client guidelines

  • Monitor current financial performance metrics and review previous month's financial metrics to identify opportunities and trends

  • Ensure DRP accounts are managed properly and update any changes or reviews are communicated to Regional staff

  • Monitor the performance of each teammate and provide coaching through timely and specific feedback

  • Ensure the center is qualified to meet the requirements of our OE/ Insurer and I-CAR partners

  • Responsible for the center's regulatory compliance, including hazmat regulations and documentation

  • Demonstrates behaviors consistent with the Company's Vision, Mission and Values in all interactions with associates, customers, clients and vendors

  • Establish and maintain good working relationships with other departments, insurance adjusters and customers to encourage repeat and referral business

  • Comply with all Caliber safety rules, guidelines, standards. Create a culture of safety through good housekeeping and PPE usage.

  • Other duties as assigned

Skill/Requirements

  • HS or GED; Post-secondary education in collision repair preferred

  • Experience in auto repair industry or managing a team

  • Must be at least 18 years of age

  • Must have a valid Driver's License and be eligible for coverage under Caliber's insurance policy (Not an excluded driver)

  • Satisfactory completion of a criminal background check

  • Advance understanding and knowledge of the repair process/procedures

  • Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking.

  • Highly-effective leadership skills including excellent communication skills and the ability to delegate and empower employees.

  • Personable, friendly demeanor with a "World Class" customer service approach to internal and external customers

  • Maintains a well-groomed, professional appearance

Physical Requirements / Working Conditions

Position is based in a normal shop environment. Occasional physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, and lifting and carrying objects over 50lbs. Exposure to fumes, chemicals, dust, along with high levels of noise. Subject to weather conditions both inside and outside. Required to wear protective equipment when necessary. Occasional sedentary work. Must have visual acuity to determine the accuracy and thoroughness of the work assigned.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Collision Estimator San Diego Region

Caliber Collision

Posted 2 months ago

VIEW JOBS 4/15/2021 12:00:00 AM 2021-07-14T00:00 We're not just repairing cars. We're restoring lives. Caliber Collision is dedicated to finding the most talented teammates in the country to join our family. We may not always have an immediate opening, however as we prepare to grow our teams for the future, we need talented teammates! If you are looking to flex your skills in collision repair in exchange for competitive pay, industry-leading benefits and a positive work environment - then we want to hear from you! Essential Job Duties * Estimate all drive-in appointments as well as "walk in" customers and complete repair plans * Complete process review with customer * Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations * Check in vehicle upon drop of with customer * Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice) * Post repair plan documentation (Autowatch) * Provide post repair plan communication including all vehicle status updates * Total loss administration * Perform other related duties as assigned for the purpose of ensuring a world class customer service experience * Final QC, including test drive * Deliver vehicle to customer upon completion * Comply with all Caliber safety rules, guidelines and standards * Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc. Skill/Requirements * Must be at least 18 years of age * Must have a valid driver's license and be eligible for coverage under company insurance policy * Must be able to satisfactorily complete a criminal background check * Ability to effectively communicate with others - verbal and written * Working estimating knowledge, including systems * Strong sales orientation * Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment * Personable, friendly demeanor with "World Class" customer service approach * Well groomed, professional appearance Physical Requirements / Working Conditions Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposure to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must. Caliber Collision Encinitas CA

Collision General Manager - San Diego Region

Caliber Collision