Collision Estimator - Orange County Region

Caliber Collision Irvine , CA 92606

Posted 3 weeks ago

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.

Job Summary

Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) stakeholders for the repair

Essential Job Duties

  • Estimate all drive-in appointments and complete repair plans

  • Complete process review with customer

  • Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations.

  • Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice).

  • Post repair plan documentation (Autowatch)

  • Provide post repair plan communication including all vehicle status updates

  • Total loss administration

  • Comply with all Caliber safety rules, guidelines and standards

  • Performs other related duties as assigned for the purpose of ensuring a world class customer service experience

  • Final QC, including test drive

  • Other duties as assigned

Skill/Requirements

  • Must be at least 18 years of age

  • Must have a valid driver's license and be eligible for coverage under company insurance policy

  • Must be able to satisfactorily complete a criminal background check

  • Ability to effectively communicate with others verbal and written

  • Working estimating knowledge, including systems

  • Strong sales orientation

  • Organization and multi-tasking skills, good time management and adapt easily to fast-paced environment

  • Personable, friendly demeanor with "World Class" customer service approach

  • Well groomed, professional appearance

  • Must be able to sit and stand for extended periods of time during the estimating and disassembly process

  • Must be able to walk, bend, push/pull, stoop, kneel, and/or crouch frequently

  • Regularly exposed to work near mechanical parts

  • Occasionally exposed to fumes, airborne particles, and/or caustic chemicals

  • Moderate noise levels in this working environment

  • Occasionally exposed to hot, cold, wet or humid conditions

  • Must be able to lift up to 35 pounds

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Collision Estimator - Orange County Region

Caliber Collision