Classic Collision Winchester , CA 92596
Posted 2 weeks ago
This position offers a pay range of $24-$34 DOE with commission
Responsibilities:
Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle
Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines
Partners with the insurance companies to manage customers claim to insure the best customer experience
Maintains communication with customers providing updates on repair process
Coordinates with technicians to confirm all aspects of the damages are identified
Maintains customer satisfaction scores according to company standards
Perform quality inspection prior to vehicle delivery to the customer
Perform other related duties as assigned
Qualifications:
Must be at least 18 years of age
Valid Driver's License Required
Ability to provide clear, concise information in writing, via phone and in-person
Prior collision estimating experience preferred
Familiar with estimating systems CCC1 preferred
I-CAR / ASE certification preferred
Strong organizational skills
Successful completion of background check required
Behaviors & Competencies:
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation
Physical Demands & Environment:
While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Classic Collision is an Equal Opportunity Employer:
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations:
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Classic Collision