Collision Customer Service Representative

AutoNation Collision Center Pembroke Pines

Position Overview

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

Who Would I Interact With?

This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?

• Writes professional estimate on light damaged vehicles

• Actively asks for the sale on all estimates

• Understands basic parameters of insurance programs e.g., DRP and non-DRP

• Obtain all signatures, work authorizations and powers of attorney

• Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process

• Review all final bills, supplements and vehicles prior to customer contact for delivery

• Review the completed vehicle to check quality and thoroughness

• Maintains work area in an orderly and clean manner

• Takes care to protect customer's vehicles during repair process

• Works with other associates on daily planning and release meetings

• Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates

• Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates

• Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge

• Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

What are the requirements for this job?

• High School diploma or equivalent

• Ability to comprehend and read instructions

• Basic knowledge of vehicle repairs practices

• Valid in-state driver's license

• Ability to interpret work scope from vehicle estimates or work orders

• Ability to operate an automobile

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.