Location: Hickory, North Carolina
Develops, administers and evaluates training programs on essential workplace skills, corporate culture, business philosophy, corporate values, company history, and leadership and planning through Hendrick University.
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Provides guidance, consultation, and staff assistance to dealership management concerning employee training and development matters.
Provides the required Hendrick University training curriculum for Hendrick Automotive Group and affiliated locations:
Facilitates / trains curriculum in an interactive, give-and-take manner with participants
Changes curriculum, as needed, through effective facilitation, to match experience level and attitude of participants (during the sessions)
Controls sessions by engaging and challenging participants to make the most of the training experience
Performs at an acceptable level as determined by course evaluations and participant feedback.
Provides logistical support for the training sessions by setting up and maintaining training facilities.
Conducts follow-up communications with participants by writing and if possible, by phone or in-person visits to measure progress and evaluate effectiveness of training.
Reports on progress of employees under guidance during training periods.
Takes part in the scheduled Hendrick University and Hendrick Automotive Group meetings, as needed.
Obtains various training certifications, if determined necessary by the Vice President, Training.
Assists in developing new training courses, as needed.
Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
o High School Diploma
o Associate Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
o 5+ years
Bachelor's degree; or three to five years related experience and/or training; or equivalent combination of education and experience. Strong knowledge of automotive industry. Superior presentation and communication skills required.
Certificates and Licenses:
Valid Driver's License
Advanced knowledge of Microsoft Office Products. Ability to learn the Dealership Management System, Spreadsheet software, and other software programs for operational needs.
Ability to understand and follow instructions. Ability to communicate effectively with customers, vendors, and company personnel.
The position requires regular and predictable attendance. Hours may include evening hours, weekends, and holidays to meet required deadlines.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. The employee is regularly required to use hands to finger, handle, or feel.
Duties are performed primarily in training facilities in dealership environment in addition to some office work at the Management office or Regional location. Extensive travel (70%) by air and car is required. Position requires extensive interaction with Management Office employees, dealership management and dealership employees.
Verbal and Writing Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers and employees.
Ability to apply advanced mathematical concepts and apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.
Hendrick Automotive Group