The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.
Who Would I Interact With?This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.
What are the day-to-day responsibilities?
Answer all incoming calls and direct or take messages as necessary
Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file
Greet customers in a timely, friendly manner
Schedule appointments using dealership-approved forms
Prepare all vendor invoices and assign purchase order numbers as necessary
Obtain customer and vehicle data as needed for collision center estimators
Establish each customer's method of payment
Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average
Obtain customer's signature on repair order; provide customer with a copy
Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment
Distribute the mail daily
Post all funds received from the repair of a vehicle to the appropriate repair order
Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up
Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs
What are the requirements for this job?
High School diploma or equivalent
Ability to read and comprehend instructions and information
Two years of experience in a dealership position (preferred)
Excellent oral and written communication skills
Ability to operate an automobile
AutoNation is an equal opportunity employer and a drug-free workplace.