Collision Administrator

AutoNation Collision Center Rockville

Position Overview

The Collision Administrator is responsible for maintaining the front office area and assisting the Collision Manager with various tasks.

Who Would I Interact With?

This position interacts daily with Customers, Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?

• Answer all incoming calls and direct or take messages as necessary

• Ensure that all documents are accounted for during the process of repairing a vehicle and file the completed file

• Greet customers in a timely, friendly manner

• Schedule appointments using dealership-approved forms

• Prepare all vendor invoices and assign purchase order numbers as necessary

• Obtain customer and vehicle data as needed for collision center estimators

• Establish each customer's method of payment

• Maintain Customer Satisfaction Index rating comparable to that of the manufacturer or dealership average

• Obtain customer's signature on repair order; provide customer with a copy

• Receiving invoices and matching them up with the unpaid insurance invoices before turning them in for payment

• Distribute the mail daily

• Post all funds received from the repair of a vehicle to the appropriate repair order

• Call customer when vehicle is ready and schedule the appointment for the vehicle to be picked up

• Prepare the funds for deposit by making copies of the invoices paid as well as the checks and currency received as payment for the repairs

What are the requirements for this job?

• High School diploma or equivalent

• Ability to read and comprehend instructions and information

• Two years of experience in a dealership position (preferred)

• Professional appearance

• Excellent oral and written communication skills

Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.