Collector

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

Summary:

Responsible for initiating calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.

Qualifications and/or Education:

• Associate's degree required or four years of directly related experience

• Minimum two years of related experience required

• Microsoft Applications, including Excel and Word required

• Regulations and policies regarding debt collection and collection law required

• Akcelerant preferred

• DNA preferred

• Effective written and verbal communication skills

• Strong attention to detail and accuracy

• Ability to successfully manage multiple tasks and meet tight deadlines

Job Duties:

• Collect outstanding balances on loans by receiving and reviewing loan activity reports to determine the status of all loans outstanding. Engage in collection activities for all kinds of loans, e.g. auto loans, mortgages, Visas, student loans, etc.

• Contact or meet with members to begin a dialogue and obtain a reason for delinquency, discussing corrective actions and potential repayment options and researching to verify allegations of payments made

• Engage in skip-tracing activities and research to locate members

• Restrict accounts for the automatic withdrawal of money to satisfy loans outstanding or for severe delinquency status, closing lines of credit or credit cards

• Review loss mitigation options with members and recommend loan repayment strategies to supervisor, referring hardship cases to management

• Recommend collateral for repossession, account placement with collection agencies or attorneys, and work with members during the redemption process

• Receive and respond to calls for information or assistance with regard to loan payments

• Handle calls related to vehicle repossessions for redemptions or liquidation of collateral

• Adhere to all company procedures, state and federal regulations, and the Consumer Financial Protection Bureau (CFPB)

• Perform other duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team:

We provide a competitive compensation and benefits package that includes, but is not limited to:

• Paid time off for vacation, personal days, and holidays

• Fully-funded pension plan

• 401(k) company contribution

• Teachers pays 100% of Dental & Vision premium

• Tuition reimbursement is offered to full-time employees

• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

Good Faith Salary Range for this position:is $22.07 - $25.93. "Teachers reserves the right to fill a role at a higher/lower grade level based on business need."

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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