Stericycle Indianapolis , IN 46218

Posted 2 months ago

Education equivalent to Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or the equivalent in related work experience, demonstrating a working knowledge of collection rules and regulations and aging procedures.

  • Two or more years of experience as a collector, or the equivalent in related work experience, demonstrating a working knowledge of collection policies and procedures.

  • Demonstrates proficiency in Microsoft Excel, Word, and Outlook.

  • Demonstrates the ability to type a minimum of 40 wpm.

Under direction, this position is responsible for the collection of delinquent balances of customers within a predetermined business segment aligned to a geographic location.

  • Initiates correspondence (verbal or written) to customers and field sales to enhance corporate cash flow. Ensures that the departmental Days Sales outstanding (DSO) goal is achieved. Presents a positive and service oriented attitude to internal and external customers to maintain and improve customer relationships.

  • Recommends efficiencies regarding departmental procedures and customer payment patterns ensuring they are appropriate to departmental goals and objective attainment.

  • Analyzes Portfolios, identify customers that require placement with third party collections, bankruptcy processes, submits credits and rebills, manual billing, and write-off preparation. Customers are only placed with external agency once internal efforts have been exhausted.

  • Evaluates account status to initiate credit suspension and pursues action with customer and sales force to ensure payment. Will appraise situation once resolved to potentially reinstate credit terms.

  • Identifies causes for customer deductions, recommends operational changes that reduce/eliminate reoccurring deductions.

  • Secures proof of delivery in order to substantiate services were rendered.

  • Provides training and mentoring capabilities to new hires. Will serve as a role model to internal and external customers to display professionalism and a Stericycle "can do" attitude.

  • Performs other related duties as required or requested.

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Posted 1 week ago

VIEW JOBS 12/1/2018 12:00:00 AM 2019-03-01T00:00 Overview The collector position is responsible for collection of accounts within an assigned portfolio. This position would require some direction from the Credit Manager and Collections Supervisor in collecting on accounts Responsibilities * Collects on all accounts within an assigned portfolio * Makes routine and systematic calls to customers regarding payment status * Resolves discrepancies in customers' accounts * Interfaces routinely with parts/service/sales/rental in ascertaining exact amount owed by customers, credit due, billing errors, non-payment issues etc * Develops relationships and systemic working tools with various customers to facilitate timely payment * Handles incoming customer service/accounts receivable calls from internal & external customers * Works on special credit department projects Qualifications * High school diploma, or equivalent, required. Associate degree preferred. * Minimum of 3 years of collections experience; 5 years preferred. * Must be a team player * Must be able to maintain a professional demeanor while working under a variety of circumstances * Excellent organizational skills and multi-tasking ability * Broad knowledge of Microsoft Office products. A working knowledge of industry specific computer programs or an ability to learn these industry specific program. * Familiarity with the construction industry * Working knowledge with liens and bonds and the associated claims process * Ability to make informed, subjective judgments regarding collection demeanor The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands. MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO) Macallister Indianapolis IN