State Of Louisiana Baton Rouge , LA 70804
The Department of Justice, Office of Attorney General Jeff Landry, is seeking applications for a Collector. Salary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in the Livingston Building, Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check and reference verifications.
To Apply: Click on the "Apply link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.
Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings:
Resumes will be accepted as an attachment to your application however all relevant education and experience must be included at the time you apply.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.
For further information about this vacancy, please contact:
Shea Malbreaugh at (225) 326-6760 or via email at:
High School Diploma or equivalent is required; some college preferred.
Preference may be given to candidates with: collections experience; and/or experience on an automated dialing system.
The incumbent selected for this position must locate debtors and set up payment arrangements with them. This is accomplished by extensive investigative work utilizing various mediums such as the internet, Louisiana Department of Labor reports, criminal histories, labor records from other states. Will be required to contact delinquent or defaulted borrowers or debtors with state debt, educational debt, and/or delinquent tax debt. Must be able to respond to questions and handle disputes from debtors. Receives incoming calls by logging onto an Automatic Call Distribution (ACD) system; logs on to a power phone dialing system to initiate outgoing phone calls. Manage payment arrangements and establish credit/debit card payment.
Examples of Work
Computer knowledge & experience with Windows 7, and Office 10
Must be able to navigate between programs with multiple screens on live calls
Must type 35-45 words per minute; with 10-key experience preferred
Must be able to work without close supervision
Must be able to handle high volume of telephone calls
Must be able to handle heavy caseload
Should have a calm yet stern personality and may not be easily intimidated
May not have defaulted student loans, tuition accounts, tax debt, or other state debt.
Experience in collections/customer service is preferred