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Collector

Expired Job

State Of Louisiana Baton Rouge , LA 70804

Posted 2 months ago

Supplemental Information

The Department of Justice, Office of Attorney General Jeff Landry, is seeking applications for a Collector. Salary offered will be commensurate with the qualifications and experience of the candidate selected. The position will be domiciled in the Livingston Building, Baton Rouge, Louisiana, East Baton Rouge Parish. Offers of employment are contingent upon satisfactory background check and reference verifications.

To Apply: Click on the "Apply link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.

Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings:

  • Application Received
  • Your application has been submitted successfully.
  • Evaluating Experience
  • Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
  • Eligible for Consideration
  • You are among a group of applicants who MAY be selected for this position.
  • Referred to the Hiring Manager for Review
  • Your application has been delivered to the hiring manager. You may or may not be called for an interview.
  • Position Filled
  • Someone has been selected for the position.
  • Position Canceled
  • The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application however all relevant education and experience must be included at the time you apply.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your online application. Transcripts may be faxed to (225) 326-6795.

For further information about this vacancy, please contact:

Shea Malbreaugh at (225) 326-6760 or via email at:

MalbreaughS@ag.louisiana.gov

Qualifications

High School Diploma or equivalent is required; some college preferred.

Preference may be given to candidates with: collections experience; and/or experience on an automated dialing system.

Job Concepts

The incumbent selected for this position must locate debtors and set up payment arrangements with them. This is accomplished by extensive investigative work utilizing various mediums such as the internet, Louisiana Department of Labor reports, criminal histories, labor records from other states. Will be required to contact delinquent or defaulted borrowers or debtors with state debt, educational debt, and/or delinquent tax debt. Must be able to respond to questions and handle disputes from debtors. Receives incoming calls by logging onto an Automatic Call Distribution (ACD) system; logs on to a power phone dialing system to initiate outgoing phone calls. Manage payment arrangements and establish credit/debit card payment.

Examples of Work

  • Computer knowledge & experience with Windows 7, and Office 10

  • Must be able to navigate between programs with multiple screens on live calls

  • Must type 35-45 words per minute; with 10-key experience preferred

  • Must be able to work without close supervision

  • Must be able to handle high volume of telephone calls

  • Must be able to handle heavy caseload

  • Should have a calm yet stern personality and may not be easily intimidated

  • May not have defaulted student loans, tuition accounts, tax debt, or other state debt.

  • Experience in collections/customer service is preferred

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Collector

Expired Job

State Of Louisiana