HCA Houston , TX 77020

Posted 7 days ago

Job Summary The Collector is responsible for performing account follow-up and resolution of insurance and patient receivables.

Duties (included but not limited to):

  • Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner

  • Review EOB's, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution.

  • Identify problem accounts and escalate as appropriate

  • Maintain compliance with pool completion requirements

  • Maintain required productivity and QA standards

  • Document in the patient account record to identify actions taken on the account

  • Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.

  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.

  • Other duties as assigned


  • Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately.

  • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations

  • Interpersonal skills - able to work effectively with other employees, patients and external parties

  • PC skills - demonstrates proficiency in Microsoft Office applications and others as required

  • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems

  • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately


  • Minimum one year related experience required, preferably in healthcare. Relevant education may substitute experience requirement.
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