Office location for this position: 2303 Jones Boulevard, Coralville, IA 52241-3469 USA
What's the opportunity?
As a Collector on our Centralized Collections team, you will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use your critical thinking skills to resolve every day problems.
What will you be doing?
Utilize problem solving and critical thinking skills to determine root cause of aging invoices
Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
Contribute ideas for process improvement, special projects as assigned
Continue to develop skills and build upon knowledge of the industry and collections process
What are we looking for?
1-3 years customer service experience
Strong Customer Service Skills
Professional verbal and written communication skills
Strong organizational and critical thinking skills
Ability to work under pressure in a time sensitive environment
Ability to use own judgment and make decisions
Proficient in Microsoft Word and Excel
High school diploma or equivalent education
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K with company match, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
At C.H. Robinson, we believe in accelerating global trade to drive the world's economy. Using the strengths of our people, processes and technology, we help our customers work smarter, not harder. As one of the world's largest third-party logistics providers (3PL), we provide a broad portfolio of logistics services, fresh produce sourcing and Managed Services through our global network. In addition, the company, our Foundation and our employees contribute annually to a variety of organizations. Headquartered in Eden Prairie, Minnesota, C.H. Robinson (CHRW) is publicly traded on the NASDAQ. For more information, visit http://www.chrobinson.com or view our company video.
Equal Opportunity Employer