Credit Acceptance is quickly growing and we have a variety of opportunities within our Front End Servicing departments. Team members work to promote great customer service, encourage customers to bring their accounts current and resolve escalated customer issues. Leadership is committed to providing career growth opportunities to our team members and we are proud of our record of promoting from within. Our flexible schedule, relaxed work environment and culture of having fun make this a Great Place to Work.
About this Position:
Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments
Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
Ensure the information we depend on to contact and collect from these consumers is accurately maintained
Support additional consumer service requests
Outcomes & Activities:
Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls
Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay
Provide Support: You will support consumer requests, including processing one-time and recurring phone payments
Update Contact Information: While speaking with consumers you will work to identify additional contact information
Adhere to Policies/Processes: You will need to remain compliant with our policies, processes and legal guidelines
Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance
All other duties as assigned by Supervisor
Regular and predictable attendance as outlined in the department attendance policy
Previous customer service and/or collection experience in a call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent persuasive skills
Saturday and Sunday 5am-2pm
Two 5am-2pm During The Week
One Flex Day
Two Consecutive Week Days Off
Knowledge & Skills:
Assertive, personable and PERSUASIVE with our consumers
Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
Remain positive, professional, determined, calm and focused when faced with challenging situations
Overcome objections to pay and develop creative solutions to help bring consumers current
Quick thinker, with an ability to understand and interpret information promptly and effectively
Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback aimed at improving the performance of you and your team
Ability to speak clearly, professionally and articulately on the telephone
Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
Ability to manage a flexible work schedule
Ability to operate office equipment (copy machines, fax, telephone, keyboard)
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
Remain compliant with our policies, processes and legal guidelines
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE (our Company core values) in their work:
Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful: Make timely well considered decisions, create innovative solutions and continuously learn.
Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Targeted Compensation: $14.50/hour
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.
Credit Acceptance Corporation